TECHNOLOGY FIELD SERVICE TECHNICIAN

Carter Machinery Company, Incorporated • Salem, VA

37d • Onsite

About The Position

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Technology Field Service Technician in Salem, Virginia. The Technology Field Service Technician is responsible for installing, diagnosing and providing support for telematics and machine control products and diagnosing and repairing CAT Product Link and SITECH equipment in the field. Seeking candidates with a minimum of two years experience working as a Technician; High school diploma or GED required.

Requirements

• Self-starter able to maintain daily routines and installation schedules.
• Strong mechanical aptitude.
• Excellent driving record, and valid Commercial Driver's License, or the ability to obtain a CDL.
• Strong mechanical background and troubleshooting skills ability, plus knowledge of CAT schematics and wiring.
• Must possess the ability to diagnose, install and troubleshoot CAT Product Link/Trimble/other Machine Control Guidance systems and Telematic systems.
• Strong computer and internet skills.
• Excellent customer satisfaction skills.
• Must have excellent written and verbal communication skills.
• Must have an excellent driving record.
• Must be willing to travel extensively and work additional hours as needed to meet business and customer demands.
• Capable of safely operating all models of construction and forestry equipment to properly test/check systems operations.
• Capable of operating boom truck or equivalent.
• Must be able to use overhead, field service cranes and lift trucks.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.
• Physical requirements must be met for the Technology Field Service Technician job, including the ability to lift, carry and maneuver items up to 70 pounds, including bulky objects. This position requires repeated reaching, standing, stooping, kneeling, bending and climbing beside, onto and under a variety of heavy equipment. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• High school diploma or GED required.
• Minimum of two years experience working as a Technician

Responsibilities

• Installing, diagnosing and providing support for telematics and machine control products
• Diagnosing and repairing CAT Product Link and SITECH equipment in the field
• Maintaining daily routines and installation schedules
• Diagnosing, installing and troubleshooting CAT Product Link/Trimble/other Machine Control Guidance systems and Telematic systems
• Operating all models of construction and forestry equipment to properly test/check systems operations
• Operating boom truck or equivalent
• Using overhead, field service cranes and lift trucks
• Promoting a positive customer experience
• Upholding the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Benefits

• Health, dental and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts: cellular phone service, computers, tooling, cars and trucks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees