Technology Expert Advanced Nerd
About The Position
NerdsToGo is a rapidly growing technology-based service company with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers, demystifying technology and making it accessible for all. We are seeking a Level 2/3 technician (Advanced Nerd) to join our team. This role will primarily focus on providing advanced technical support, executing managed services tasks, and leading complex projects for our customers, both residential and small businesses. The Advanced Nerd will have the ability to work independently and be capable of managing advanced technical tasks and responsibilities. At NerdsToGo, our technicians don’t just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you’ve come to the right place.
Requirements
- Minimum of 3 years of experience providing technical support, preferably in a managed services environment
- Advanced knowledge of PC troubleshooting and repair (A+ certification skill set)
- Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devices
- Familiarity with Office suite (Word, Excel, PowerPoint, and Outlook)
- Professional, high-energy, customer-oriented work ethic
- Valid driver’s license and a clean driving record
- Must be willing to submit to mandatory background check
Nice To Haves
- Network+, Security+, CCNA, ACMT, MCSE, or other relevant certifications
- Linux Experience
- Experience in a managed services environment
Responsibilities
- Consult with customers in-store, over the phone, and on-site at their business or residence to provide advanced solutions that best fit their needs
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Perform advanced PC hardware and software troubleshooting, repair, and maintenance
- Execute data recovery, loss prevention, and advanced network installation tasks
- Administer Microsoft 365 environments, including user management, security settings, and application configuration
- Work with cloud providers such as Azure, AWS, and Google Cloud Platform to implement and support customer solutions
- Scope, design, and implement network infrastructure projects, including LAN, WAN, and wireless solutions
- Conduct security and risk assessments for customer environments, recommending and implementing appropriate solutions
- Utilize PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools to monitor, manage, and resolve alerts and issues
- Collaborate with Level 1 Nerds, providing guidance and support when needed
Benefits
- Opportunity to join an incredible company that values people and results
- Be a part of a supportive and caring team that prioritizes learning and growth
- Access to fully branded Nerd Van
- New challenges daily supporting small business owners who value a clean, reliable IT infrastructure
- Overtime available (all hours in excess of 40 hours per week)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
