Technology Excellence Manager – Condition Monitoring

Caterpillar•Peoria, IL

10h•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. As a Technology Excellence Manager for the Resource Industry (RI) Condition Monitoring (CM) team, your team will be at the forefront of CM analytics development and connectivity assurance, areas that are critical for delivering high value customer service via equipment uptime. You will play a key thought-leadership role on where to drive Caterpillar’s CM service next, while also helping to improve data delivery consistency for existing customers. You will achieve this by leading a global team of technical specialists, using customer feedback and data analysis to drive decisions, and coordinate with enterprise subject matter experts to accomplish bold goals. Why This Role Is Exciting You’ll be stepping into a space where innovation isn’t just welcomed, it’s required. We are building and refining CM technology and processes from the ground up, shaping how this service evolves on a global scale. If you’re energized by ambiguity, passionate about creating structure from complexity, and motivated by helping others excel in a dynamic environment, this role will feel like home. This role will have significant collaboration and project management responsibilities, and you must be strong in managing the matrix and influencing others. At times, it will have a player-coach element where the candidate will be running projects directly while leading a team to realize important initiatives.

Requirements

Technical Excellence: Extensive Connectivity Solutions and Technology background, as well as a broad enterprise support network. Top candidates will have knowledge of Condition Monitoring information flow and experience with analytics development and implementation.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Customer Focus : Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.
Collaborating Globally: Knowledge of effective collaboration techniques and ability to build networks with people from different countries and cultures, think and work with them to bring positive impact and flourishing business results.
Influencing Through Expertise: Knowledge of effective influencing tactics and strategies; ability to use these to deepen own expertise and impact or challenge decisions within and outside own organization.
Troubleshooting Technical Problems: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a field service environment when customer expectations are high.
Bachelor's degree in engineering or equivalent technical degree.

Nice To Haves

Formal leadership or informal leadership via cross-functional teams (project management, product development, 6-Sigma, CPI, etc.)
Experience Microsoft applications (PowerPoint, Excel, Power-Bi)

Responsibilities

Condition Monitoring Connectivity Assurance Management: Lead a global team of operations specialists to maintain the highest level of CM service delivery through constantly connected assets
Look for new ways to enhance quality via both hardware and software solutions
Responsible for connectivity-related budgeting and commercial support programs associated with business initiatives
Develop and manage enterprise relationships and technology expertise to quickly resolve critical customer-support issues
Condition Monitoring Analytics Development Leadership: Lead a global analytics development team
Accountable for analytics innovation projects including prioritization, timeless and reporting, resource management, results quantification and budget management
Lead decision-making progress associated with maintaining local ownership vs. enterprise integration of analytics enhancements into Cat Foresight
Seek out new analytics innovations, both internally and externally
Develop and manage consistent, global deployment methodology and documentation
Coordination of internal team activities to steer efficiencies and sustain deployment processes
Condition Monitoring Team Tool Development and Maintenance: Drive standard work for Condition Monitoring Advisor interfaces with customers and dealers
Support tool and dashboard development to govern and manage CM team performance
Support tool and dashboard development to deliver value to customers through enhanced CM capabilities and reporting