Technology Delivery Senior Associate

Fannie Mae • Plano, TX

118d • $94,000 - $122,000 • Remote

About The Position

As a valued colleague on our team, you will assess the potential application of enterprise technology products or services and offer solutions that meet customer needs. The Technology Delivery Senior Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities.

Requirements

• At least 2 years of relevant experience.
• Bachelor's degree or equivalent.
• 4 years mortgage industry experience in a technology or lender capacity.
• Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.
• Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict.
• Ability to frame ideas as systems and analyzing the inputs, outputs, and process.
• Business Insights including advising, designing business models, interpreting customer and market insights, forecasting, benchmarking, etc.
• Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand.
• Adept at managing project plans, resources, and people to ensure successful project completion.
• Experience helping an organization to plan and manage change in effort to meet strategic objectives.

Nice To Haves

• Skilled in Microsoft Office/Team applications.
• Experience using Salesforce CRM.

Responsibilities

• Independently determine the customer business needs and processes and create solution frameworks.
• Provide technology implementation consulting to clients and communicate critical customer feedback about digital products and programs to internal teams for future developments.
• Use fundamental industry technology and mortgage life cycle knowledge to support clients.
• Collaborate with product teams and customers to analyze and triage moderately complex issues with digital products, pilots, and programs.

Benefits

• Broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree