Coaching)

Morgan Street Holdings

10h•$90

About The Position

This role offers an opportunity to influence and lead as a people and project manager on a talented technical team contributing to the evolution of an exciting software product ecosystem. The Manager, Technology (Delivery) is a strategic leader who guides, coaches, and supports a team of software engineers and test analysts through the project stages of intake, design, development, delivery, and maintenance of premium software and digital campaigns. While the Delivery role involves many aspects of project management, it runs deeper than a typical Project Manager role. The Delivery Manager is energized by leading and developing people and practices, while enabling self-directed teams to successfully and harmoniously execute their workstreams within the team and business goals. The experience and energy to roll up your sleeves and commit your excellence to a product, your people, and our customers. You will gain a deep understanding of our robust promotional gaming software platform and ecosystem, so that you and your team deliver quality experiences to millions of users around the world. As a People Manager, you will be a trusted leader for your reports. This role also interfaces with internal stakeholders, external integration partners, and clients for planning, troubleshooting, and general support.

Requirements

7+ years of experience in an aspect of software product development, preferably in the martech industry
3+ years leading the delivery of API driven software and services, with a proven track record of successful project organization and delivery using waterfall and agile frameworks
1+ years as a direct people manager on a technical team, preferably of software engineers, with a demonstrated investment toward people’s growth and performance excellence
Advanced competency of project management strategies including the ability to proactively identify and resolve issues, manage risk, develop detailed work plans and specifications, manage resource allocations, and run team meetings
Mastery of using workflow tools (preferably Atlassian’s Jira and Confluence) for maintaining exceptional project management organization and documentation
Excellent written and verbal communication for interfacing effectively with internal and external/client teams
Knowledge of GIT and experience with GIT collaboration workflows
Capable of validating software functionality via API testing or mobile applications if necessary

Nice To Haves

Bachelor's degree in Computer Science or related engineering degree
Scrum Master, PMP, or ITIL certification
Familiarity with reading and writing XML markup
Experience with proxy, debugging, and profiling tools such as Charles or Fiddler
Solid understanding of security and encryption practices
Understanding of HTTP & REST APIs, with knowledge of how to test using tools such as curl or Postman
Experience with Data pipelines and analytics
Experience with Mobile Application development
Experience delivering reliable DevOps solutions, continuous integration and continuous delivery
Experience with leveraging public cloud infrastructure (specifically AWS)
Exposure to API service oriented architectures

Responsibilities

Gain a comprehensive understanding of the platform and products within its ecosystem to confidently represent ideas, approaches, needs, requirements, and other aspects related to project workstream delivery
Lead the delivery of a pillar of the product roadmap, working closely with technical leads to ensure accurate, timely, and quality execution and handoff of those workstreams
Directly manage up to 7 software engineers, leading their growth and performance as individuals and as a collective team
Own project management of workstreams including estimates, project schedules, status reports, change orders, risk registers, post mortems, sprint planning and ticket hygiene, and financial accountability. Participate in staff planning and allocations.
Act as a day-to-day point-of-contact to the client and/or internal stakeholders on project-related issues, including project scope, timeline, status, and budget
Ensure effective collaboration amongst a matrixed project team of technology architects, business analysts, system engineers, testers, infrastructure technologists, UX, and product owners to successfully manage world-class customer solutions from inception through delivery
Coordinate with upstream and downstream teams (internal and external) to proactively analyse and mitigate impact in order to ensure seamless delivery and integrations
Foster the growth, performance, and happiness of your reports through leadership and effective coaching
Participate in all organizational aspects of people management, such as regular 1:1s and review cycles
Connect with tech leaders to support excellence and growth on the team, promote healthy team building, and advance our capabilities for the organization as well as our customers
Advocate for the team and promote their successes, celebrate their wins, and share key learnings throughout the organization
Apply relevant principles of effective project frameworks in all interactions and equip the team to do the same
Be a guardian and champion of project delivery processes for our group, ensuring our methodologies are followed, effective and meaningful