Technology Consulting - Managed Services - Digital Engineering - Senior Manager

EY • Hartford, DC

1d • Hybrid

About The Position

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY's Technology Operations Managed Services team (Tech Ops) works with some of the world's largest companies. Our solution is being built out in FY24 to encompass application managed services, digital solutions including custom development and bespoke solutions. The solution team caters to account teams and clients in all sectors with an emphasis on the larger, more complex managed service deals. The team is responsible for building the business into a significant solution for the firm, achieving target margin and revenue targets and driving innovative solutions to ensure EY retains a foothold in the market. As a Senior Manager in EY’s Digital Engineering Operations Services practice, you will lead the delivery, transformation, and optimization of digital engineering services across client engagements. You will be responsible for managing service delivery, driving innovation, and ensuring alignment with EY’s quality standards and client expectations. This role requires a strong leader with deep experience in digital operations, engineering platforms, and agile delivery models.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 15+ years of experience in digital engineering, IT operations, or managed services, with at least 5 years in a leadership role.
• Strong understanding of agile methodologies, DevOps, CI/CD pipelines, and cloud-native architectures.
• Experience with engineering platforms such as GitHub, GitLab, Jira, Jenkins, and Kubernetes.
• Excellent communication, leadership, and stakeholder management skills.

Nice To Haves

• Master’s degree preferred.
• Relevant certifications such as PMP, Scrum Master, or DevOps certifications are a plus.

Responsibilities

• Lead end-to-end delivery of digital engineering operations services across multiple client engagements.
• Manage client relationships and ensure high levels of satisfaction and service quality.
• Drive operational excellence through automation, DevOps practices, and continuous improvement initiatives.
• Collaborate with cross-functional teams to align engineering services with business goals.
• Oversee service level agreements (SLAs), performance metrics, and governance frameworks.
• Mentor and develop team members, fostering a culture of innovation and accountability.
• Support business development efforts including proposals, presentations, and client workshops.
• Ensure compliance with EY’s risk management and security standards.

Benefits

• Comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.
• Medical and dental coverage.
• Pension and 401(k) plans.
• Wide range of paid time off options.
• Flexible vacation policy (you’ll decide how much vacation time you need based on your own personal circumstances).
• Time off for designated EY Paid Holidays.
• Winter/Summer breaks.
• Personal/Family Care.
• Other leaves of absence when needed to support your physical, financial, and emotional well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees