Technology Concierge

Kisco Senior Living•Palm Beach Gardens, FL

1d•Onsite

About The Position

The Technology Concierge is responsible for the daily on-site community support of technology needs to enhance the resident expierence. This role will provide technical support and training primarily for residents on-site for their computing and technology needs.

Requirements

Outstanding customer service experience is required.
Experience as a Desktop Support Analyst/ Specialist.
Experience trouble shooting for various technical applications.
Solid understanding of hardware and software issues within a managed device environment.
Demonstrate an active interest in learning new skills and certifications.

Responsibilities

Serve as first point of IT contact for residents.
Monitor resident's technology needs and requests and respond in a timely manner.
Manage the process for the intake of technology requests from residents, as well as tracking/ completion of requests and reporting to measure effectiveness and timeliness of response.
Teach and instruct classes with patience and at the appropriate level.
Develop and mantain effective relationships and two-way communication with residents and families.
Look for oppurtunites to exceed resident expectations and enhance resident satisfaction as it relates to their IT needs.
Look for ways to reduce costs and create efficiency on a daily basis.
Ensure regulatory compliance and report any issues or concerns immediately.
Assist with daily IT needs when required.
May be asked to troubleshoot and assist with associate IT needs on occasion.
Perform other duties and tasks as assigned or required by the Supervisor.