Technology Concierge

Lake Port Square•San Diego, CA

5h•$18 - $20•Onsite

About The Position

The Technology Concierge is responsible for providing daily, on-site technology support to residents to enhance their overall community life experience. This role delivers personalized, one-on-one assistance and group training for residents’ computing and technology needs, including personal devices, in-apartment smart-home technology, wearable devices, and community communication platforms. In addition, the Technology Concierge provides administrative and production support to the Communications team to ensure residents can effectively access and understand community information.

Requirements

Experience in customer service strongly preferred; previous experience providing technology support to older adults is highly desirable.
Strong technical troubleshooting skills and proficiency with common operating systems, personal devices, and software applications.
Ability to explain technical concepts in simple, clear, and understandable terms.
Highschool Diploma required

Nice To Haves

Coursework or experience in communications, technology support, media, or related field preferred.

Responsibilities

Provide one-on-one technology support to residents for smartphones, tablets, laptops, smart TVs, wearable devices, and other personal technology.
Assist residents with setup, troubleshooting, and optimization of email accounts, video conferencing platforms, messaging apps, and social media platforms.
Develop and conduct small group training sessions based on resident interests and identified needs.
Deliver exceptional customer service by promptly responding to resident inquiries and technology-related concerns.
Maintain an approachable, patient, and supportive demeanor while assisting individuals with varying levels of technical proficiency.
Fully embraces a culture of hospitality which includes the following hospitality promises: We greet residents, employees, and guests warmly, by name, and with a smile We treat everyone with courteous respect We strive to anticipate resident, employee, and guest needs and act accordingly We listen and respond enthusiastically in a timely manner We hold one another and ourselves accountable We embrace and value our differences We make residents, employees, and guests feel important We ask, “Is there anything else I can do for you?” We maintain high levels of professionalism, both in conduct and appearance, at all times We pay attention to details
All Employees must be able to pass background checks (fitness for duty physical, fingerprinting, employment references) as required by a licensed residential care facility. Some roles within our community require that we ask about your vaccination status.