Technology Concierge
About The Position
Experience the future of senior living and care as soon as you step foot into our doors. Casa de las Campanas offers upscale resort-style living in the scenic area of Rancho Bernardo. Our team of dedicated professionals strives to improve the lives of seniors in our community on a daily basis. Our campus and surroundings reflect the love that our residents have for southern California. Our unique combination of an all-inclusive lifestyle, exceptional hospitality, and stunning location is unmatched. Our well-traveled and outdoorsy senior community enjoys socializing over meals, exploring nearby trails, and taking in breathtaking views. We are currently seeking a talented Technology Concierge. If you want to experience a fresh perspective on senior living, join us today! You will enjoy: Tuition reimbursement program An employee appreciation bonus, which is funded by our residents Now offering DailyPay! 403 (b) retirement plan with employer match An exceptional work environment that is both engaging and fun! Who you are: Experience in customer service strongly preferred; previous experience providing technology support to older adults is highly desirable. Strong technical troubleshooting skills and proficiency with common operating systems, personal devices, and software applications. Ability to explain technical concepts in simple, clear, and understandable terms. Coursework or experience in communications, technology support, media, or related field preferred. Highschool Diploma required Pay Rate: $18.00- $20.00/hr. Schedule: Part Time - up to 20 hours per week Job Summary: The Technology Concierge is responsible for providing daily, on-site technology support to residents to enhance their overall community life experience. This role delivers personalized, one-on-one assistance and group training for residents’ computing and technology needs, including personal devices, in-apartment smart-home technology, wearable devices, and community communication platforms. In addition, the Technology Concierge provides administrative and production support to the Communications team to ensure residents can effectively access and understand community information.
Requirements
- Highschool Diploma required
- All Employees must be able to pass background checks (fitness for duty physical, fingerprinting, employment references) as required by a licensed residential care facility.
Nice To Haves
- Experience in customer service strongly preferred; previous experience providing technology support to older adults is highly desirable.
- Strong technical troubleshooting skills and proficiency with common operating systems, personal devices, and software applications.
- Ability to explain technical concepts in simple, clear, and understandable terms.
- Coursework or experience in communications, technology support, media, or related field preferred.
Responsibilities
- Provide one-on-one technology support to residents for smartphones, tablets, laptops, smart TVs, wearable devices, and other personal technology.
- Assist residents with setup, troubleshooting, and optimization of email accounts, video conferencing platforms, messaging apps, and social media platforms.
- Develop and conduct small group training sessions based on resident interests and identified needs.
- Deliver exceptional customer service by promptly responding to resident inquiries and technology-related concerns.
- Maintain an approachable, patient, and supportive demeanor while assisting individuals with varying levels of technical proficiency.
- Resident Relations Fully embraces a culture of hospitality which includes the following hospitality promises: We greet residents, employees, and guests warmly, by name, and with a smile We treat everyone with courteous respect We strive to anticipate resident, employee, and guest needs and act accordingly We listen and respond enthusiastically in a timely manner We hold one another and ourselves accountable We embrace and value our differences We make residents, employees, and guests feel important We ask, “Is there anything else I can do for you?” We maintain high levels of professionalism, both in conduct and appearance, at all times We pay attention to details
- All Employees must be able to pass background checks (fitness for duty physical, fingerprinting, employment references) as required by a licensed residential care facility.
- Some roles within our community require that we ask about your vaccination status.
Benefits
- Tuition reimbursement program
- An employee appreciation bonus, which is funded by our residents
- Now offering DailyPay!
- 403 (b) retirement plan with employer match
- An exceptional work environment that is both engaging and fun!
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
