Technology Collaboration Services Specialist

Cooley LLP • Los Angeles, CA

109d • $90,000 - $130,000

About The Position

Cooley Technology embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward. We are dedicated to leveraging advanced technologies to optimize firm technical operations and deliver impactful business outcomes. The Collaboration technology team enables effective adoption and usage of the firm’s enterprise AI and collaboration technology tools, overseeing the pilot testing, rollout, adoption, and ongoing support of these tools within the rules and policies set by the firm’s Information Governance group. The Technology Collaboration Services Specialist will deliver key initiatives related to the pilot testing, roadmap, adoption, user awareness, and support strategy for these platforms, including Enterprise AI tools (e.g., Copilot, Gemini, and/or ChatGPT) and collaboration tools (e.g., Microsoft Teams, Box, Diligent, Liquid Files, and others). Working closely with technical and non-technical stakeholders, the Specialist will help identify and prioritize use cases, coordinate user pilot testing, support the adoption of these tools, and ensure governance standards are met in collaboration with the firm’s Information Governance and Training teams.

Requirements

• Exhibit proficiency in the Microsoft Office suite, iManage and other firm applications after orientation.
• Ability to work extended and/or weekend hours, as required.
• 4+ years of legal industry and law firm technology product experience.
• Senior candidates must have 5+ years direct applicable experience.
• Experience with the implementation and support of related law firm enterprise technologies.

Nice To Haves

• Bachelor’s degree.
• Enterprise technology support/consulting experience.
• Experience supporting or piloting Enterprise AI tools.
• Familiarity with change management and user adoption best practices.

Responsibilities

• Fulfill intake of enterprise AI and collaboration requests.
• Decide the proper routing and planning for requests, in close collaboration with Technology, Practice Innovation and Practice Engagement teams.
• Identify and develop strategic adoption campaigns to improve collaboration and enterprise AI tool usage based on product roadmaps and industry trends.
• Collaborate with leadership to develop and refine support strategies for both collaboration and enterprise AI platforms.
• Coordinate user pilot testing for enterprise AI tools and assist in collecting and synthesizing feedback.
• Support development of user guidance, training materials, and internal communication campaigns.
• Ensure adherence to the firm’s information governance policies.
• Deliver programs to promote the continuous improvement of features and best practices.
• Develop and deliver system reports and usage metrics.
• Deliver a feedback program focused on actionable system and user insights.
• Work closely with other technical colleagues and subject matter experts.
• Coordinate with appropriate technical stakeholders on infrastructure needs.

Benefits

• Medical, health savings account, dental, vision.
• Health and/or dependent care flexible spending accounts.
• Pre-tax commuter benefits.
• Life insurance, AD&D, long-term care coverage.
• Backup care for children and/or adults and other parental support benefits.
• Firm-paid life insurance, AD&D, LTD, short term medical benefits.
• 21 days of Paid Time Off (PTO) and 10 paid holidays each year.
• Generous parental leave and fertility benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees