Technology Change Analyst

Truist Financial Corporation•Charlotte, NC

67d

About The Position

The Technology Change Analyst is responsible for supporting Payments and Wholesale Technology by meticulously planning, coordinating, and ensuring adherence to the Enterprise Technology Change and Release Framework. This role involves interacting with both technical and non-technical team members to guarantee that proper Information Technology (IT) Governance and technical oversight are maintained throughout the creation, execution, and closure of the technological changes. In addition to managing the controls around the change policies and standards, the analyst will ensure transparency for integration and support to mitigate risk through the proactive identification of key dependencies, disruptive change conflicts, and examination of quality and transparency gaps. The analyst will also represent the organization in Local Change and Release Forums. This role is crucial in ensuring that changes are implemented successfully and achieve lasting benefits while minimizing risk to our clients.

Requirements

Bachelor's degree in Business or IT, or equivalent education and related training
Four years of professional consulting, project analyst or relevant industry experience, with three years of specializing in systems implementations, merger integration, business transformation and change management
Strong analytical skills; excellent fact-gathering and business process mapping
Self-starter, highly-motivated, change agent Strong interpersonal, communication, collaboration and leadership skills
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Bachelor's degree in information technology, Computer Science, or related field.
3+ years of experience in IT Change Management or a similar role.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and effectively in a matrixed team environment.
Skilled at balancing independent execution with collaborative engagement across cross-functional, matrixed teams

Nice To Haves

Knowledge of ITIL or other IT service management frameworks.
Experience with change management tools and software.
Familiarity with regulatory compliance requirements.
Experience working in Financial Services Technology

Responsibilities

Provide development, maintenance and/or navigation of project/program, including scope and objective to ensure all expected deliverables are met; project plans/schedules, by coordinating with team members to identify project charter, key milestones, project activities, meeting agenda and minutes, dependencies, progress, issue/action items, test plan, risks and timelines; detailed planning and/or conducting implementation/conversion/integration events including reserving; producing status and/or decision material for reporting to Executive Management, senior business leaders, staff and/or vendors on a regular basis (such as business measurements, critical success factors and requirements needed for each implementation/conversion/integration event; phase-gate approval/progression (including stakeholder communication and readiness); conduct post-event activities, such as documentation of lessons learned sessions and other program close-out tasks.
Subject matter expert for project repository and solutions utilized to manage project information. Maintain project information in respective solutions to ensure project information is current, accurate and meaningful.
Combine standard process knowledge and project/program experiences to contribute though leadership into planning and maintenance of each project event. Ensure continuity of, and compliance with, governance requirements while also considering the unique factors and circumstances of each initiative.
Collaborate with project stakeholders, team members and service providers in collecting project status and information.
Remain aware of corporate technology, infrastructure, standards, processes and strategic direction to use these tools to help guide the project in accomplishing project/program objectives.
Manage small project initiatives with limited scope.
Program profile - Span of impact: Enterprise; multiple lines of business; Budget impact: merger, acquisition and divestiture (MA&D) programs valued from $10,000,000 to $100,000,000; Timeline: MA&D programs are complex and can range from one year to five years in duration.
Technology Change Controls: Evaluate and coordinate changes across IT systems to ensure minimal disruption. Review and assess change requests for impact, feasibility, conflict detection/avoidance, and resource requirements. Schedule and conduct Change Advisory Board (CAB) meetings to review proposed changes.
Continuous Improvement: Develop and implement strategies to improve IT service delivery and support. Define and monitor key performance indicators (KPIs) to measure the effectiveness of Change processes. Continuously assess and enhance ITSM processes to ensure efficiency and effectiveness.
Risk and Compliance: Identify and mitigate potential risks associated with changes. Ensure changes are compliant with regulatory standards and internal policies. Perform post-implementation reviews to assess the success and impact of changes.
Collaboration and Communication: Work closely with Application Delivery, Production Support, Partner Organizations, and key stakeholders to ensure smooth change processes. Communicate change plans effectively to all relevant parties. Provide training and support to teams on change management best practices.

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

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