Technology Business Analyst

Irving Oil • Austin, TX

256d

About The Position

Dimensional was built around a set of ideas bigger than the firm itself. With a confidence in markets, deep connections to the academic community, and a focus on implementation, we go where the science leads, and continue to pursue new insights, both large and small, that can benefit our clients. The Technology Department at Dimensional leverages the rapidly evolving state of the art to engineer the platforms that power the innovative, research-driven financial and technical products to improve our client's financial lives. As a member of the Technology team, you will have the opportunity to play a foundational role in team implementation and to collaborate closely with the business leaders to understand, guide, articulate and validate the development activities necessary to achieve the team's vision. The level of seniority for this position is negotiable based on experience.

Requirements

• 5+ years of hands-on experience in a technical capacity as business analyst, technical project manager, technology specialist or similar role.
• Analytical and detail oriented with the ability to multi-task and problem solve across multiple requests.
• Ability to work closely with business partners and technology teams to solve complex problems.
• Experience with requirements elicitation, user story development, use case analysis, testing plans, and UAT coordination.
• Extensive experience with SDLC processes including code development, data flows, devops and testing.
• Ability to map out and follow complex technology processes and system interactions.
• Technology vendor management or product lifecycle management experience.
• Ability to work independently and effectively in a fast-paced environment without direct oversight.
• Microsoft Power Platform experience.
• Effective written and verbal communication skills.
• Ability to present ideas in business-friendly and user-friendly language.

Nice To Haves

• Bachelor's degree in business administration, management information systems, computer science, engineering, or similar field.
• Working knowledge of Microsoft Office automation techniques, workflow automation tools (UC4, Airflow, Kafka, etc.) or automation and business process management tools (Atlassian products, and SharePoint, etc.).
• Experience within the Financial Services Industry or acting as technical support to one or more operational departments such as Finance, Accounting, Human Resources, Legal, etc.
• Basic understanding and experience with overseeing technology infrastructure components and services (SSL Certificates, On-premises servers, Firewall rules, etc.).

Responsibilities

• Act as technology liaison between business clients and the technology team.
• Intake requests and do initial analysis to determine how to solve complex needs.
• Shepherd work through the IT department and ensure final resolutions meet the clients' needs.
• Manage customer experience and expectations.
• Conduct meetings with business leaders and facilitate prioritization discussions.
• Act as lifecycle manager for several vendor provided products, integrations, and low code/no code services and products.
• Provide routine maintenance and change management support for products in the Corporate Systems area.
• Manage license management, product updates, troubleshooting, and prompt issue resolution.
• Implement and maintain access management, data integrations and transformations, custom configurations, and infrastructure services.
• Develop and maintain runbooks and training guides, communication plans, and system documentation.
• Write requirements, user stories and acceptance criteria for engineers.
• Provide feedback to developers during development and be responsible for initial testing and coordination of UAT.
• Actively manage multiple concurrent projects of varying sizes and complexity.
• Coordinate, author, and lead work efforts with various technology staff for implementations, upgrades, fixes, and changes.

Benefits

• Comprehensive benefits
• Educational initiatives
• Special celebrations of our history, culture, and growth

What This Job Offers

• Industry: Merchant Wholesalers, Nondurable Goods