Technology Audit & Advisory (Healthcare) Manager

Protiviti • Chicago, IL

80d • Hybrid

About The Position

The Protiviti Career provides opportunity to learn, inspire, and advance within a collaborative and inclusive culture. We hire curious individuals for whom learning is a passion. We lean into our mission: We Care. We Collaborate. We Deliver. At every level, we champion leaders who live our values of integrity, inclusion, innovation, and commitment to success. Imagining our work as a journey, we believe integrity guides our way, inclusion moves us forward together, innovation creates new destinations, and our commitment to success empowers us to deliver on our vision to be the most trusted global consulting firm. Protiviti is looking for a Technology Audit & Advisory Manager to join our growing Healthcare team. Managers partner with our clients to solve complex business problems and provide best in class advice and solutions. Managers strive to develop lasting relationships with client personnel and seek to further these relationships through quality product delivery and valuable insights. The goal of the manager is to understand their client’s business and demonstrate technical competence in their solution and healthcare industry. Managers are developing contacts within the business community and serve as ambassadors of Protiviti in the market. At Protiviti, Technology Audit & Advisory is about: Helping clients better understand and manage risks associated with their use (or lack of use) of technology, to protect and drive enterprise value Innovation: new ways of thinking and new ways of doing Technology enablement: analytics, automation and other emerging tools and methods Staying current: developing and maintaining skills in existing and emerging areas of technology with a healthcare industry focus Managers in Technology Audit & Advisory work with clients to assess, identify risk, advise, and consult on a wide variety of technology related topics, including: Major Technology Projects Cybersecurity Cloud Data Enterprise Applications Disaster Recovery Analytics Emerging Technologies Control Programs

Requirements

• A solid foundation of healthcare industry knowledge and a deep understanding of key internal controls related to revenue cycle, compliance, privacy, operational, clinical, IT, and/or financial processes.
• Strong organization, prioritization, time management, and self-directed research skills.
• Develop and review key internal audit documents and deliverables.
• Understand risk, identify process improvements, and apply knowledge of industry leading practices and next-gen internal audit concepts.
• An in-depth understanding of IT audit methodologies, concepts, tools, and objectives.
• Knowledge and interest in all things related to data & technology, including the latest trends and developments with a specific focus on areas of technology included: cybersecurity, cloud, data governance, analytics, electronic medical records (e.g., Epic, Cerner, Meditech, etc.), enterprise applications (e.g., SAP, Oracle, Workday, Salesforce, Microsoft Dynamics etc.), disaster recovery, systems development methodologies etc.
• Understanding of commonly used information technology frameworks / regulatory requirements, including HIPAA, NIST Cybersecurity Framework, HITRUST CSF, ISO 27001, COBIT, ITIL, etc.
• Foundational awareness of Electronic Health Records (EHRs), Electronic Medical Records (EMRs), Personal Health Records (PHRs), and Interoperability / MACRA-MIPS.
• An interest or experience in digital transformation and emerging technologies (e.g., analytics, automation, artificial intelligence, etc.) and ideating on how these may affect the Healthcare environment and how IT Audit services can leverage these to provide deeper insights.
• Deep knowledge of IT general control practices.
• Ability to translate technology topics and audit issues into “business speak” to be understood by executives.
• Leverage Excel, internal and client systems, and data visualization tools to analyze and assess data and infer insights such as operational deficiencies, outliers, key trends, etc.
• Understand and apply regulatory knowledge and industry-relevant compliance requirements.
• Advanced verbal and written communication skills, including audit documentation and presentations.
• Ability to synthesize information to all audience levels and stakeholders including C-suite and Audit and Compliance Committee members.
• Apply technical knowledge, critical thinking skills, and innovative practices to add value to projects, clients, and deliverables.
• Undertake multiple activities at any given time, work in a fast-paced and flexible environment, and adapt to a rapidly changing environment.
• Work with a diverse portfolio of clients across providers, payers, physicians, and post-acute settings.
• Experience leading multiple teams, executing projects, developing junior resources, managing project economics, and overseeing client accounts.
• Ability to network and build relationships.
• Develop internal and external trainings, tools, and presentations, as well as thought leadership.
• 5+ years working in internal audit, consulting, assurance services, risk and control programs, or related field, either in professional services or healthcare industry.
• Bachelor’s degree in a relevant discipline (e.g., Healthcare Administration, Accounting, Finance, Economics, Information Technology, Cybersecurity, Computer Science, or Business-Related Field) required.
• Proficiency in Microsoft Office suite applications with specific emphasis on Word, Excel and PowerPoint.

Nice To Haves

• An MBA with healthcare concentration / focus or MHA preferred.
• Proficiency in PowerBI, Tableau, Alteryx, SQL, Python, and/or RPA Solutions a plus.
• Professional certification such as CISA, CISM, CISSP, or similar preferred.

Responsibilities

• Discuss technical and industry trends and seek opportunities to demonstrate and teach seniors and staff on the job.
• Effectively build and manage client relationships while delivering specific product solutions that add value.
• Identify opportunities to integrate product solutions and resources to optimize client service capabilities.
• Assist in the preparation and execution of strategy to win new business.
• Interact with and mentor junior team members, including participating in the creation and rollout of training and developing skill sets.
• Make conscious use of real-time supervision during all phases of an engagement to develop our people.
• Project management and team leadership.
• Seek new ways to create extraordinary development opportunities and ways for your team to make an impact on our clients and communities.

Benefits

• Employees are eligible for medical, dental, and vision coverages, FSA and HSA healthcare accounts, life and accident insurance, adoption and fertility assistance, paid parental leave up to 10 weeks, and short/long term disability.
• We offer eligible employees a company 401(k) savings and investment plan with an employer match of 50% on the first 6% of your contributions.
• We provide Choice Time Off (CTO) for vacation, personal needs, and sick time. The amount of (CTO) varies based on years of service. New hires receive up to 20 days of CTO per calendar year.
• Protiviti also recognizes up to 11 paid holidays each calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees