TECHNOLOGY AND NETWORK SYSTEMS ANALYST

The Hobby Center for the Performing Arts•Houston, TX

1d•$70,000 - $80,000•Onsite

About The Position

The Hobby Center’s Technology and Network Systems Analyst supports a dynamic, multi-building technology environment that powers live performances, public-facing operations, and daily business functions. This is a hands-on, high-impact role focused on network reliability, on-site IT support, SharePoint collaboration standards, and managed technology change. Working closely with the Technology Director, this position provides operational ownership of connectivity, infrastructure support, and user-facing systems helping ensure technology performs reliably during performances, events, and normal business operations. This role contributes to technology governance and change management efforts by supporting consistent standards, clear documentation, and effective communication around system and process changes.

Requirements

4+ YEARS OF HANDS-ON IT SUPPORT OR SYSTEMS EXPERIENCE
STRONG UNDERSTANDING OF WIRED AND WIRELESS NETWORKING FUNDAMENTALS
EXPERIENCE SUPPORTING WINDOWS AND MACOS ENVIRONMENTS
COMFORT WORKING IN LIVE, EVENT-DRIVEN OR HIGH-VISIBILITY ENVIRONMENTS
ABILITY TO REMAIN CALM, ORGANIZED, AND COMMUNICATIVE DURING OUTAGES OR TIME- SENSITIVE ISSUES
FAMILIARITY WITH MICROSOFT 365 ADMINISTRATION AND SHAREPOINT
EXPERIENCE COORDINATING WITH VENDORS OR MANAGED SERVICE PROVIDERS

Nice To Haves

EXPERIENCE IN VENUES, PERFORMING ARTS, HIGHER EDUCATION, OR LARGE FACILITIES
EXPOSURE TO TICKETING, CRM, OR OPERATIONAL BUSINESS SYSTEMS
TICKETMASTER, TESSITURA, SPEKTRIX, MAINTAINX ETC.

Responsibilities

Troubleshoot wired and wireless network connectivity issues across offices, performance spaces, and shared campus areas.
Support on-site IT infrastructure, including network closets, MDF/IDF environments, and shared technology spaces.
Respond to and triage technology incidents impacting ticketing operations, front-of-house systems, and staff productivity.
Assist with temporary and permanent network needs related to events, performances, and operational changes.
Coordinate with external service providers during escalations, outages, and infrastructure work.
Provide rapid response to high-impact technology issues in live, event-driven environments.
Perform initial incident assessment, documentation, and escalation when needed.
Participate in post-incident reviews and assist with corrective actions to reduce repeat disruptions.
Support the organization’s SharePoint environment, ensuring document libraries, permissions, and structures are maintained consistently.
Assist with enforcing SharePoint governance standards related to document organization, access, and appropriate platform usage.
Help departments transition to standardized document management practices that improve consistency, security, and ease of access.
Provide user support and guidance on effective use of SharePoint and related collaboration tools.
Support technology change management efforts to ensure system updates, infrastructure changes, and process improvements are implemented smoothly and with minimal disruption.
Assist in reinforcing technology standards, governance practices, and usage guidelines across systems and departments.
Help document and communicate technology changes in a clear, user-friendly manner to support adoption and reduce recurring issues.
Partner with IT leadership to ensure operational changes align with organizational policies and best practices.
Support Microsoft 365 and Entra ID user access, licensing, and authentication needs.
Provide hands-on support for Windows and macOS devices.
Support printers, conference room A/V systems, and collaboration technology.
Assist with technology onboarding and offboarding for staff.
Maintain accurate documentation for network environments, support procedures, and system standards.
Contribute to operational runbooks and technology standards that support consistency and scalability.
Assist with creating staff-friendly guides and training materials to improve adoption and reduce repeat support requests.
Work collaboratively with Facilities, Operations, Front of House, and administrative teams to support campus-wide technology needs.
Support IT aspects of office moves, renovations, and operational changes.
Serve as a reliable on-site technical partner during vendor-supported projects.