Technology and Cyber Technical Manager, Risk Engineering

The Hartford•Hartford, CT

1d•Hybrid

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. This position will be responsible for the development and deployment of Risk Engineering specialized practices for the Technology and Cyber Liability Line of Business, encompassing both cybersecurity and technology risk disciplines. This includes but is not limited to strategic planning, resource management, technical support, evaluation, and business development. The role may require future managerial duties for a staff of dedicated specialized Risk Engineering Consultants. Completion of field and virtual survey work on insured operations that demand the advanced technical skillsets will also be required. Identification of Risk Engineering recommendations, solutions, and opportunities for impactful service delivery will be a key skillset for this position. Our ideal candidate: A cybersecurity and technology risk leader with a passion for helping businesses reduce risk. A strong communicator who can translate complex technical concepts into practical advice. A mentor who enjoys developing others and building high-performing teams. Someone who thrives in a collaborative, cross-functional environment.

Requirements

Bachelor or Master degree in Cybersecurity, Information Technology, Risk Management, or a related field.
10+ years of experience in cybersecurity and/or technology risk management, preferably within the insurance or financial services industry.
Professional certifications such as CISSP, CISM, CRISC, or CPCU with a cyber or technology risk focus.
Familiarity with insurance operations, policy administration systems, and regulatory compliance.
Strong analytical, communication, and stakeholder management skills.
Strong communication and consultative skills, with the ability to translate technical findings into actionable insights.
Must have a high degree of knowledge and skill to handle complex situations arising from new and renewal business submissions.
Must have expertise to provide Risk Improvement service work, including operational loss analysis reports and investigations to direct services that eliminate or control conditions leading to potential losses.
Must demonstrate confidence and skill when working with insured accounts using a consultative approach.
Must have high degree of knowledge and skill to make formal written and verbal presentations to insured accounts and agents with the ability to influence and motivate others.
Must understand the Regional Office business plans and industry specific issues that affect each distinct territory.
Must be proficient in using Microsoft Office tools including Excel, PowerPoint and Word as well as presentation platforms such as GoToMeeting and Microsoft Teams.

Responsibilities

Technical Acumen – Demonstrated expertise in Technology Risk, Cyber Security, and related liability disciplines, with strong knowledge of core cyber and technology insurance coverages and perils. Responsible for managing the Cyber & Technology Liability line for all Risk Engineering services, including training, collateral development, and technical support for internal partners and external customers. Must maintain up‑to‑date knowledge of industry best practices in cybersecurity, IT resilience, cloud risk, and liability risk transfer.
Risk Engineering Staff Development – Strengthen Technology and Cyber expertise across Risk Services by providing technical leadership and support to Risk Engineering Consultants. Serve as the subject matter expert through continued professional development and deliver training, mentoring, and technical guidance aligned with Underwriting needs. Assess, develop, and maintain technical content and resource materials. Support partners including Underwriting, Claims, Agents, and Insureds. Complete field surveys for the largest and most complex accounts when needed. Assist Underwriting sales initiatives, including attendance and support at sales presentations.
Segment Liaison – Regularly communicate and collaborate with Cyber and Technology business partners and vendors to create a strong and credible relationship. Communicate information to Risk Services to ensure that they understand and act upon key initiatives and objectives.
Training – Develop and implement key training initiatives for all products and services required by Technology and Cyber business partners. Enhance current state including technical manuals, training materials, and overall field support to develop and maintain technical information as required. Work in conjunction with the Training Director to elevate training programs across disciplines.
Other (when applicable) i.e. Technical Resource, Special Projects, etc.- Plan, organize, and manage resources to bring about the successful completion of specific project goals and objectives. Develop, implement, and evaluate project plan(s) for special projects as assigned. Monitor progress and take corrective action when necessary.
Risk Assessment: Must have a high degree of knowledge and skill to handle complex situations arising from new and renewal business submissions. Will work with large complex accounts to assess exposures and controls and provide underwriters and agents with direction to improve account conditions and lessen financial exposure. Must identify new service opportunities or additional exposures to loss and mentor internal staff to do the same.
Risk Improvement Services: Must have expertise to provide Risk Improvement service work, including operational loss analysis reports and investigations to direct services that eliminate or control conditions leading to potential losses. Ability to complete detailed service plans, provide consultative recommendations, and develop new tools and products as needed. Must communicate service plan status in the context of The Hartford’s offerings to improve insureds’ control of exposures. Ability to manage complex multi-location accounts and support Field Operations.
Consultative Selling Skills: Must demonstrate confidence and skill when working with insured accounts using a consultative approach. Based on their knowledge of the insureds business activities and needs, they can move the account in a direction which eliminates exposures and/or controls the potential for future financial loss.
Excellent Communication and Presentation Skills: Must have high degree of knowledge and skill to make formal written and verbal presentations to their insured accounts and agents with the ability to influence and motivate others. Presentations must be well thought out and professionally constructed, as well as being clear, concise and focused. Reports to Management are expected to be of professional quality. These reports must provide direction for the insured, agent and underwriter to improve operations and reduce potential insurable loss.
Industry Specific Knowledge and Safety: Must understand the Regional Office business plans and industry specific issues that affect each distinct territory. Have the confidence to speak about the issues that may affect the financial conditions of the region and offer advice to lessen our exposure. Provide support for Field staff in addressing these initiatives.
Business Tools: Must be proficient in using Microsoft Office tools including Excel, PowerPoint and Word as well as presentation platforms such as GoToMeeting and Microsoft Teams.