Technology Analyst, Care Alliance Customer Success

GE HealthCare

8d • $112,000 - $168,000

About The Position

The Care Alliance Technology Analyst drives the analysis, optimization, and integration of technology systems across GE HealthCare’s strategic enterprise partnerships. This role ensures our Care Alliance customers achieve measurable operational efficiency, simplified technology adoption at scale, and improved clinical and financial outcomes.

Requirements

• Bachelor’s degree required; Master’s preferred.
• 5+ years in IT systems analysis or healthcare technology operations.
• Proficiency with IT management tools and data visualization, preferred experience in Smartsheet and Sharepoint technology.
• Strong analytical, problem-solving, and communication skills.

Nice To Haves

• Experience with healthcare technology integration or enterprise transformation, with customer facing engagement.
• Familiarity with GE HealthCare solutions or Care Alliance models.
• Certifications in PMP, ITIL, or healthcare informatics.

Responsibilities

• System & Process Analysis - Assess current-state technology ecosystems, workflows, and operational performance across Care Alliance delivery tools.
• Identify inefficiencies, variation, and integration barriers.
• Analyze systems to uncover opportunities for Care Alliance execution standardization and optimization.
• Care Alliance Partnership Implementation and Maintenance.
• Translate execution requirements into integrated technology solutions.
• Participate in implementation planning and change management.
• Cross-Functional Collaboration - Collaborate with Care Alliance account community and enterprise team stakeholders.
• Contribute insights in joint planning forums.
• Support integration across people, process, and technology.
• Technical Support & Issue Resolution - Assist with troubleshooting system, workflow, and integration challenges.
• Provide escalations as necessary.
• Research & Strategic Recommendations - Stay current on emerging technologies and digital integration strategies.
• Recommend solutions aligned with Care Alliance goals.
• Documentation & Reporting - Maintain documentation of configurations, updates, and workflows.
• Prepare concise reports for leadership and customer stakeholders.

Benefits

• GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
• GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level