Technology & AI Learning Specialist

Greenberg Traurig•Atlanta, GA

6h•Hybrid

About The Position

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment. Join our Professional Development Team as a Technology & AI Learning Specialist in our Atlanta or Miami office. We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiatives, adaptability, and innovation, we invite you to join our team. This role will be based in our Atlanta or Miami office on a hybrid basis and reports to the Manager of Digital, Operations, and Technology. Position Summary As part of the Professional Development team, the Technology & AI Learning Specialist will deliver technical learning programs on a variety of topics offered to GT attorneys and staff, including AI integrated resources, internal legal applications, and regular New Hire Onboarding. The Technology & AI Learning Specialist will collaborate with instructional designers, subject matter experts, stakeholders, and project teams to create, design, and develop job aides, quick reference cards, guides and other resources used when conducting instructor-led programs.

Requirements

Proven proficiency in delivering technology training programs in-person and virtually
Strong technical and project management skills
Ability to establish credibility with client base as a valuable resource and consultant in technical training and applications
Must be proficient in the application of instructional design
Excellent verbal, written and interpersonal communication skills in the English language
A self-starter who takes ownership of assigned projects and shows commitment to the job; ability to work independently
5 years of experience in a training environment, preferably in a professional services organization; prior legal industry experience is desired
Bachelor's Degree or equivalent experience in Technology, Education, or related field preferred
Strong technical knowledge of multiple software applications used in a legal environment including MS Office 365, iManage or similar large document management system, and BigHand or similar document production tools

Nice To Haves

Certified Professional in Learning and Performance a plus
Experience with AI integrated applications a plus, including CoCounsel, Westlaw Advantage, Luminance, Definely, Intelligize+ AI, Clearbrief, and Copilot Technology

Responsibilities

Delivers learning programs for attorneys and staff on the firm’s core technical applications and AI resources. Training delivery formats include in-person classroom, virtual training, and one-on-one instruction
Regularly facilitates Global New Hire Onboarding for the North American offices
Effectively uses the firm’s virtual platforms to ensure the learning environment is engaging; working in conjunction with other members of the learning team as needed to keep up with the new features of the virtual platforms
Serves as training lead where project management skills will be required to coordinate efforts and resources within the Professional Development team as part of a larger project team
Works with instructional designers to ensure firm-branded templates are used and that deliverables are reviewed for quality assurance prior to implementation
Builds relationships with various stakeholders in the US offices to understand their business objectives and align training efforts
Designs and develops world-class engaging programs and curricula for their offices as needed; define objectives, outline course content and exercises, develop content, assessments and supporting materials for learning efforts
Partners with regional human resource professionals, business directors or operational department heads to conduct needs analysis to recommend and implement appropriate learning programs to address skill gaps and provide feedback to management
Teams up with software rollout teams by participating in pilot orientation sessions, conducting testing and reporting results, soliciting feedback from pilot users, and compiling statistics of overall pilot results
Generates class rosters, reports, and updates attendance in GT’s Learning Management System
Provides metrics on learning programs as requested
Stays up to date with industry and field current trends, including AI
Performs other job-related duties as required