Technology Administration Specialist

Empire Southwest•Mesa, AZ

6d•Onsite

About The Position

The Technology Administration Specialist role will help support internal departments by working directly with Digital & Technology Manager(s) to activate, track, invoice and support Caterpillar technology products. Manage lists of clients and machines with various technology products such as Software Enabled Attachments (SEAs), Grade Control Licenses, Cat Command, Cat Payload, Cat Detect, VisionLink subscriptions and more. Answer phone calls, emails, and requests to activate, troubleshoot, promote and assist in technology sales and installations. Proactively reach out to Product Support Sales Representatives (PSSRs) and Clients with technology updates, billing information and respond to internal and external client requests. Communicate and interact with a variety of stakeholders including leadership, Sales, Product Support, client facing employees, manufacturer representatives and Clients. Create and execute new systems of tracking licenses, subscriptions, rate cards, Key Performance Indicators (KPIs), sales and activation goals, generate invoices, secure purchase orders and ensure revenue collection and financial reconciliation.

Requirements

Must have strong interpersonal skills to professionally work in client-facing situations and provide internal and external client support.
Excellent oral, written communication, listening skills and in person and on the phone client service skills.
Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel).
Knowledge of Caterpillar Digital and Technology applications and products including 3D Grade Control, VisionLink Productivity, Dealer Service Portal, Product Link, 3D Grade Control and more.
Understanding of Sales Processes and Customer Relationship Management Software (CRM).
Extremely high level of attention to detail and high standard of quality.
Excellent time management and organizational skills and ability to complete assignments on schedule with minimal supervision.
Ability to thrive in a fast-paced, self-starter environment, juggling multiple projects at once.
Ability to collaborate and to integrate with a diverse team.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited information exists.
Ability to analyze problems, recommend solutions, and enhance communications within and outside the department.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Must have acceptable attendance to meet all company standards and requirements.
High school diploma or General Education Degree (GED)
Minimum of 4 years’ relevant work experience in a client facing environment; CAT Digital technology or similar experience preferred.
Experience in Caterpillar or other Original Equipment Manufacturer (OEM) digital and technology products or relatable experience.
Must have valid driver’s license and reliable transportation.
Must be able to communicate (speak, read, comprehend, write) in English.
Ability to maintain consistent attendance.

Nice To Haves

College degree preferred.
Power BI experience preferred.

Responsibilities

Work with the Digital & Technology Manager(s) to develop and maintain rate cards, oversee pricing, invoicing and reconciliation of technology products.
Activate and process subscriptions, licenses, software and other digital technology products and generate related invoices, billing and service agreements.
Oversee the administrative process for Grade Control Licensing, Software-Enabled Attachments, Cat Detect, VisionLink Productivity and more including developing tracking tools, parts sales reconciliation, verifying work order segment charges, client billing.
Engage with internal and external clients via phone, email, in person and virtual visits to support and assist with training and understanding on Cat Technology products.
Act as a liaison between Client/Sales and Caterpillar.
Knowledgeable about Empire and Cat brand requirements and ensures that brand standards are applied throughout all channels and businesses.
Establish strong interpersonal and personalized working relationships with external and internal clients for Sales, Product Support, Marketing, Sitech, and other designated areas.
Provide timely and accurate technology product support through presentations, spreadsheets, and business system updates.
Gather and report on technology metrics by collecting, analyzing, and summarizing technology sales, market opportunity, and Caterpillar business systems and reports. Work closely with management and sales to create, execute, maintain, and support technology operations with proposals, videos, slide shows and collateral.
Attend and support company sponsored trainings and events.
Performs additional tasks as required to support organizational and departmental objectives.
Creates an environment of ownership and personal accountability where each person is responsible and accountable for their performance.
Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.
Perform a variety of administrative tasks.
Travel up to 25% to client sites and Empire branch locations to train and onboard clients and employees as needed.
Create or proofread printed materials, quotes and proposals produced by department members as requested.
Use designated software applications for client relationship management, telematics, online sales, Cat account management and more.
Technical proficiency in Outlook, Microsoft Office (Excel, Power Point, and Word) and general network applications; and other specialized applications as directed. Power BI experience preferred.
Perform other duties, tasks and special projects as assigned by Digital & Technology Manager(s).
Work within and promote corporate values.