Technologist | Melbourne (Band 6)

Band 6

1d•$96,000 - $105,000•Onsite

About The Position

In this role, you will be responsible for delivering timely, cost effective, high quality technical support to ABC users in Victoria, in support of ABC program and network needs to ensure broadcast continuity. You will Investigate and log faults, implement workarounds and emergency fixes, and escalate problems to system experts and service providers. You’ll work across a range of baseband & IP Technologies, that may include audio studios one day, and production studios the next. Shift work is an inherent part of this position. You will also: Carry out moderately complex broadcast technical maintenance tasks, including the development and implementation of preventative maintenance schedules, and undertaking regional maintenance activities as required. Maintain system and facility asset registers, technical databases, manuals and technical drawings. Perform technical operations as required, including TV Master Control, program links and Outside Broadcasts. Support minor and major broadcast technical projects by contributing to the scoping, planning, installation and commissioning of broadcast and associated systems as required. Consult and communicate with clients to identify and analyse their needs and advise on potential solutions to resolve moderately complex technical issues.

Requirements

Demonstrated equivalent skills, knowledge and experience in Broadcast Technology or related field.
Excellent communication and interpersonal skills with a strong client focus and ability to convey moderately complex technical information in a clear and concise manner.
Demonstrated accomplished capability in technical support functions, including troubleshooting, fault resolution, maintenance, upgrades, installation and operations.
Strong organisational and problem-solving skills with the ability to prioritise tasks and manage competing priorities; and identify and assess client needs and tailor advice to meet those needs.
Demonstrated experience supervising, training and supporting less experienced employees.
Demonstrated understanding of the direction of technical innovation and its application in the broadcast industry.

Responsibilities

Delivering timely, cost effective, high quality technical support to ABC users in Victoria, in support of ABC program and network needs to ensure broadcast continuity.
Investigate and log faults, implement workarounds and emergency fixes, and escalate problems to system experts and service providers.
Carry out moderately complex broadcast technical maintenance tasks, including the development and implementation of preventative maintenance schedules, and undertaking regional maintenance activities as required.
Maintain system and facility asset registers, technical databases, manuals and technical drawings.
Perform technical operations as required, including TV Master Control, program links and Outside Broadcasts.
Support minor and major broadcast technical projects by contributing to the scoping, planning, installation and commissioning of broadcast and associated systems as required.
Consult and communicate with clients to identify and analyse their needs and advise on potential solutions to resolve moderately complex technical issues.