Technologist

Benjamin Moore-posted 7 months ago
Full-time
Onsite • Mount Olive Township, NJ
Chemical Manufacturing
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Benjamin Moore & Co., a Berkshire Hathaway company, is a leading manufacturer of innovative, high-quality coatings for the architectural and industrial maintenance markets. We are currently looking for a Technologist to join the Color Technology Team. You will work in the Color Technology Team which focuses on new Color Technology, Color Delivery and Color Science. Team members will complement each other in their disciplines and their approaches to innovative projects and challenges.

  • Supply second level support to COLORx our proprietary electronic formula book and color matching software.
  • Tests and validates data and feature updates to COLORx.
  • Support services: trains dealers and sales personnel on the implementation, use and maintenance of dealer technology products: COLORx, Color Matching, Dispensers and Spectrophotometers.
  • May install or assist in the installation of the color delivery systems. Explains and demonstrates the capabilities and various uses of the software program and manuals.
  • Troubleshoots and resolves system problems such as poor color matches, error messages and hardware and software malfunctions. Counsels' dealers on general computer questions and advises on compatible hardware purchases.
  • Act as a liaison between the Color Technology Department and the Level I service desk. Communicates relevant technical information to the service desk and identifies recurring issues and reports to appropriate department for resolution.
  • Performs other duties as required.
  • Requires a minimum of 2 - 4 years' experience in technical support with hands on experience supporting Windows.
  • Understanding of network essentials, connectivity issues, and remote support programs.
  • Must have strong problem-solving skills and the ability to communicate solutions to a non-technical user.
  • Demonstrated customer service experience.
  • Organizational skills and ability to work independently.
  • Strong verbal, written and interpersonal skills.
  • Paint and Benjamin Moore product knowledge as well as Color Systems skills a plus.
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