Techno-Functional Consultant PeopleSoft FSCM Application Support-1

About the position

We're committed to bringing passion and customer focus to the business. The ideal candidate will reside within a two-hour commute from Boston, Massachusetts.

Responsibilities

• Triage tickets and service request based on service workflow in the ticketing system.
• Provide Level 2 and Level 3 support for PeopleSoft FSCM, ensuring timely incident resolution and service request fulfillment as per defined SLAs (Response and Resolution Time SLA).
• Analyze, troubleshoot, and resolve production issues, integration issues and batch issues.
• Conduct root cause analysis and propose long-term fixes for recurring issues.
• Develop and implement bug fixes, and minor enhancements using PeopleTools (App Designer, Application Engine, PeopleCode, SQR, SQL, Integration Broker etc.).
• Provide daily production support for these FSCM modules - (General Ledger, Accounts Receivable, Billing, Accounts Payable, Purchasing, Inventory, Cash Management, and Commitment Control, Projects and Grants).
• Work closely with the Service Delivery Manager and Engagement Manager and provide updates on incidents and service request tickets.
• Employ best practices in defining requirements, assessing client requirements, and determining optimal solutions for customer's business problems.
• Establish strong relationships with customer's business and IT stakeholders and serve as a trusted advisor to the customer.
• Collaborate with project teams including DBAs and PS admins, stakeholders, and other vendors for successful project outcomes.

Requirements

• Minimum 8 years of work experience in PeopleSoft Financials & Supply Chain (FSCM) modules.
• Proven experience in application support and production support of PeopleSoft Financials modules in an SLA driven environment.
• Strong understanding of PeopleSoft Financials business processes across procure to pay, order to cash and record to report.
• Experience with ITSM processes and tools such as Remedy, ServiceNow or JIRA.
• Driven to communicate the progress and status of tickets and service requests through timely updates.
• Ability to manage expectations of different project stakeholders.
• Have a proactive approach to problem solving.
• Experience working in an SLA driven environment.