Technician

MasTec Inc • Columbus, OH

3h • Onsite

About The Position

At MasTec Advanced Technologies, you will provide and install advanced home technologies such as satellite dishes, home security, and smart home automation. You will be the technician customers trust, recommending the best technologies and ensuring correct setup. The role involves opportunities in 5G Fixed Wireless Access service through a partnership with Verizon. Home Automation Pros (Field Technicians) are responsible for designing, installing, upgrading, and repairing 5G fixed wireless internet access points within the home, along with other home automation devices. Field Technicians utilize communication, technical knowledge, problem-solving, and sales skills to deliver high levels of customer service. This introductory skill position offers potential for more advanced training and pay in other service portfolios. MasTec Advanced Technologies is a leader in last mile fulfillment services for technology deployment and installation, providing high-quality customer experiences. They deliver, install, and support consumer and commercial products, acting as a 'clean boot, white glove' service provider with over 2,000 full-time professionals nationwide. They offer planning, staffing, training, resource deployment, inventory management, call center support, and analytics for comprehensive workforce solutions, with over 25 years of expertise and a large fleet of service vehicles.

Requirements

• Take customer service seriously and set the example
• Know or are motivated to learn the latest technologies and be ready to master whatever’s next
• Enjoy multi-tasking and working independently
• Advise and recommend the best solutions and products to meet the customer’s needs
• Desire to continuously learn relevant new technologies
• Be able to climb ladders
• Be able to meet manufacturer’s safety requirements on equipment used
• Candidate’s body weight + 25 lbs of tools/equipment must not exceed 375 pounds
• Be able to lift 60-80 pounds
• Be able to climb 28-36 foot ladders
• Work could be performed in environments that are not heated or air conditioned, and work may be inside or outside, not dependent of weather
• Work could require kneeling, crawling, bending or other positions that may be uncomfortable
• A valid driver’s license
• Be able to pass a pre-employment drug test
• Be able to pass a criminal background check
• Be able to pass an MVR (driving record) check
• Be able to work a flexible schedule that includes weekends or evenings
• Maintain strict adherence to safety protocols and procedures in this safety-sensitive role

Responsibilities

• Provide and install advanced home technologies (satellite dishes, home security, smart home automation)
• Recommend the best technologies to meet the customer’s needs
• Ensure everything is set up right, right from the start
• Design, install, upgrade and repair 5G fixed wireless internet access points within the home
• Install other home automation devices
• Use communication, technical knowledge, problem solving, and sales skills to deliver the highest level of customer service
• Continuously learn relevant new technologies
• Maintain strict adherence to safety protocols and procedures

Benefits

• Competitive wages – performance-based compensation and incentives
• Paid training - focused on safety, customer service, technology, products, and on-site sales techniques
• High quality tools, uniform, work van and gas card
• Medical, dental and vision benefits options
• 401(k) with a company match
• Employee stock purchase plan
• Paid time off
• Highly independent work environment
• A clear promotion path to Field Technician Supervisor and Site Manager

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed