Technician

MasTec Inc•Midway, NC

4h•Onsite

About The Position

At MasTec Advanced Technologies, the Technician role involves providing and installing advanced home technologies, including satellite dishes, home security, and smart home automation. This position is made possible through collaboration with a leading partner in the Satellite industry, where the technician will play a crucial role in the installation and maintenance of satellite dishes and receivers. Responsibilities include fostering positive customer relationships, troubleshooting issues, and guaranteeing a seamless and enjoyable customer experience. This dynamic role involves both indoor and outdoor tasks at customer residences and commercial buildings, requiring strict adherence to safety guidelines. The company is looking for individuals who are customer service-oriented, motivated to learn new technologies, enjoy multi-tasking and working independently, and are keen to advise customers on the best solutions.

Requirements

Be able to climb ladders
Be able to meet manufacturer’s safety requirements on equipment used
Candidate’s body weight + 25 lbs of tools/equipment must not exceed 375 pounds
Be able to lift 60-80 pounds
Be able to climb 28-36 foot ladders
Work could be performed in environments that are not heated or air conditioned, and work may be inside or outside, not dependent of weather
Work could require kneeling, crawling, bending or other positions that may be uncomfortable
A valid driver’s license
Be able to pass a pre-employment drug test
Be able to pass a criminal background check
Be able to pass an MVR (driving record) check
Be able to work a flexible schedule that includes weekends or evenings

Nice To Haves

Take customer service seriously and set the example
Know or are motivated to learn the latest technologies and are ready to master whatever’s next
Enjoy multi-tasking and working independently
Desire to continuously learn relevant new technologies

Responsibilities

Provide and install advanced home technologies (satellite dishes, home security, smart home automation)
Install and maintain satellite dishes and receivers
Foster positive customer relationships
Troubleshoot issues
Guarantee a seamless and enjoyable customer experience
Follow safety guidelines
Advise and recommend the best solutions and products to meet the customer’s needs
Maintain strict adherence to safety protocols and procedures in this safety-sensitive role

Benefits

Competitive wages – performance-based compensation and incentives
Paid training - focused on safety, customer service, technology, products, and on-site sales techniques
Deeply discounted DIRECTV
High quality tools, uniform, work van and gas card
Medical, dental and vision benefits options
401(k) with a company match
Employee stock purchase plan
Paid time off
Highly independent work environment
A clear promotion path to Field Technician Supervisor and Site Manager