Technician, Senior IT (Computer Lab Support)

Austin Community College • Riverside, CA

1d • Onsite

About The Position

Austin Community College is seeking a Senior IT Technician for Computer Lab Support. This role involves maintaining, monitoring, installing, and supporting networked servers, computer systems, and peripheral equipment. The technician will provide professional-level network support and assist faculty, staff, and students within an academic lab environment. Key responsibilities include providing technical support, training, and assistance, performing network and server administration, troubleshooting hardware and software issues, managing Active Directory, maintaining workstations and mobile devices, creating user accounts, and monitoring lab assets and utilization. The position also involves reporting technical problems, assisting with student and instructor training on software applications, collecting and analyzing technical reports, and operating/maintaining printers. The technician may also assist in planning and building new labs and advising on equipment purchases.

Requirements

• Administration and maintenance principles of network servers, relational databases, and web- and windows-based software applications
• The structure and operating capabilities of one or more network operating systems
• Network hardware, software, and peripheral equipment troubleshooting techniques
• Network topologies and protocols, and technical Internet knowledgebase services
• Maintaining an established work schedule
• Effectively using interpersonal and communications skills
• Effectively using organizational and planning skills
• Maintaining confidentiality of work-related information and materials
• Establishing and maintaining effective working relationships
• Accountable for inventory/property management
• Responding professionally, effectively, and efficiently to customer service requests
• Prioritizing multiple tasks, projects, and demands
• Using scripting language for computer and web administration
• Operating and maintaining computer and peripheral equipment safely and competently
• Solving technical problems involving integrated operating systems and hardware platforms
• Use a variety of spreadsheet, word processing, database, and presentation software
• Use network domains
• Two years related work experience
• High school diploma or educational equivalent

Nice To Haves

• Knowledge of programming languages
• Knowledge of assistive hardware and software technologies
• Knowledge of, and familiarity with, Red Hat and Debian Linux

Responsibilities

• Provides technical support, training, and assistance to students, faculty, and staff in a computer lab environment
• Analyzes problems and implements solutions according to department guidelines and procedures
• Performs network and server administrator duties, and assures system stability, accessibility, and proper configuration of assigned technical systems and components
• Assists with development of in-house testing support applications and websites using industry standard languages and techniques while coordinating with other relevant Systems Administrators and software vendors on custom programming
• Performs computer troubleshooting to diagnose system problems in a computer lab environment
• Analyzes hardware and software functionality
• Identifies, locates, resolves and repairs problems within scope of authority
• Documents technical issues, procedures, and results
• Monitors Active Directory domain environment
• Resolves configuration and connectivity issues, and other traffic, security, and access problems
• Checks network for operating efficiency, makes corrective adjustments to data management settings, and assures system integrity
• Sets up and repairs network hardware
• Maintains and updates workstations and servers, mobile devices, equipment, and peripherals
• Researches and tests new software
• Installs software upgrades and enhancements
• Uses imaging software to create and deploy desktop computers
• Creates and tests user accounts, and creates default user templates
• Enrolls students, faculty, and staff in tutorial applications and domain services as required
• Monitors utilization trends and backup procedures
• Manages user accounts, password files, and access rights
• Responds to the needs and inquiries of students, faculty, and staff
• Explains lab issues, deploys solutions, and follows up with users to assure the stability and functionality of the users' systems
• Monitors physical security of assigned computer lab assets
• Controls access to premises, observes user activities and facility utilization shifts, provides materials, training, and assistance as needed
• Reports technical problems which need to be addressed by improved policies or procedures
• Provides technical support to students and instructors to assist in the training of students, faculty, and staff on software applications usage
• Facilitates one-on-one and group instruction
• Collects, compiles, analyzes, and presents reports for technical and administrative information; may include facility usage and resource utilization
• Operates, maintains, and troubleshoots printers
• May use control and configuration software to perform advanced printing operations
• May use remote access tools to extend service to remote equipment
• Breaks down and sets up computers and related equipment in labs
• May assist in the technology-related planning and building of new labs and remodeling of older labs
• May advise budget authorities on equipment recommendations and purchases
• Work safely and follow safety rules
• Report unsafe working conditions and behavior
• Take reasonable and prudent actions to prevent others from engaging in unsafe practices

Benefits

• ACC medical benefits effective the first of the month after their first 60 days of employment
• Medical insurance
• Dental insurance
• Life insurance
• Short- and long-term disability
• Retirement plans (Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty and Administrators Only) for full-time faculty and staff; ACC Money Purchase Plan (ACCMPP) for hourly employees)
• AD&D

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees