Technician, Retail Systems

SpartanNash • Byron Center, MI

2d • Onsite

About The Position

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states. Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers. Ready to contribute to the success of our food solutions company? Apply now! Location: 537 76th St Sw - Byron Center, Michigan 49315 Position Summary: This role is responsible to coordinate the depot maintenance function for Electronic Payment Systems (EPS) equipment, label printers and handheld devices. Maintains appropriate inventory levels to ensure parts are available as needed. Participates in the setup, testing and delivery of IT equipment for projects as requested.

Requirements

• High School Diploma (Required) or equivalent combination of education and/or experience.
• Good written and verbal communication skills; and good customer service skills required.
• Good organization, planning, attention to detail and data entry skills.
• Must be able to learn/understand IT functions and cross-department dependencies.
• May be required to lift and/or move 20 pounds.
• The associate is frequently required to sit/stand/walk.

Nice To Haves

• One year IT Support experience preferred.
• Knowledge of various products/equipment and knowledge of purchasing and ordering preferred.

Responsibilities

• Coordinate the timely repair of EPS equipment, label printers and handheld devices; track equipment received for repair, document repairs needed, facilitate repairs with necessary vendor(s), send equipment for repair, and track the receipt and repairs for the fixed equipment.
• Administer the Incident and Inventory Management system to ensure accurate inventory tracking to include new inventory parts, moving inventory, assigning incoming parts to accurate store location, and updating the setup/vendor of parts in the event of changes.
• Provide reports for customer billing based on inventory location.
• Maintain appropriate inventory levels to ensure parts are available as needed and order parts for retail technicians/retail locations.
• Verify pricing through quote process and assist with negotiating prices and/or new vendors working with department management accordingly.
• Provide basic support to end users to ensure optimal utilization of business systems and may provide training to cross-functional IT associates.
• Assist IT team members by staging and setting up equipment for projects as requested.
• Additional responsibilities may be assigned as needed.

Benefits

• As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.
• SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging.
• We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.
• We are not able to sponsor work visas for this position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees