Technician Operations, Technical Project Manager

Meter • San Francisco, CA

82d • $100,000 - $170,000

About The Position

Meter’s ambition is to evolve internet infrastructure into a utility by building a product that caters to stakeholders from Customers, ISPs, Partners, and Technicians. Every utility starts with an installation – and that’s where you come in. The Technician Operations team is the live backbone of Meter’s deployment engine, ensuring that we deliver critical infrastructure on time, to standard, and with zero friction for our partners and customers. A Network is most vulnerable during deployment - and each stakeholder plays an essential role to ensure it’s built as performance and resilient critical infrastructure. Meter dedicates a team to each stakeholder, ensuring our product and work empowers stakeholders to do operationally and technically sound work at scale. In this role, you’ll build Meter for technicians. By guiding field technicians in real time, troubleshooting issues as they happen, and building the systems and tools that make installations effortless, you’ll ensure our product works where it matters most: in the field.

Requirements

• Experience in networking with the curiosity to go deeper.
• Strong problem-solving skills in real time.
• Natural communication skills to bridge technical and non-technical teams.
• Ability to document processes clearly and maintain disciplined documentation.
• A builder’s mindset to create structure and translate frontline insights into scalable tools and product improvements.

Responsibilities

• Run live installation support shifts - answering technician questions, guiding them through steps, and escalating blockers.
• Troubleshoot networking and hardware issues in real time, logging root causes, and ensuring fixes stick.
• Document progress across active installs and push updates to project managers and internal stakeholders.
• Spot recurring issues and work with Operations Engineering to design new playbooks, tools, or product changes.
• Translate technician feedback into product improvements, ensuring our hardware and software are purpose-built for the field.

Benefits

• Participation in Meter's equity plan.

What This Job Offers

• Number of Employees: 101-250 employees