Technician, Network Facing

Cogeco•King George, VA

3d•Onsite

About The Position

About Our Company Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are ‘Above And Beyonders’, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences. As the 8th largest Internet provider in the United States, Breezeline provides Internet, TV, Voice, and enterprise business services to more than 1.3 million business and residential customers across thirteen states. Headquartered in Quincy, MA, Breezeline is a wholly-owned subsidiary of Cogeco Communications Inc. (TSX: CCA). Why Work At Breezeline? As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us. Internal Values – How we act We’re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job – they want an extraordinary life – and at Breezeline, we want to make that a reality. And here is how we do it. Fun: We laugh a lot. It makes every day brighter, and if you don’t love what you do, you’re not doing it right. Job flexibility: We think everything you do matters – at work and home. Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too. Total Rewards: Let’s be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We’ve got you and your family covered with one of the best packages in the business. Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals! Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry. Summary Under general supervision, responsible for performing field technical work and servicing customer problems; troubleshooting, repair and maintenance of the cable television system.

Requirements

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before customers or employees of an organization.
Ability to apply concepts of basic mathematics, algebra, and geometry.
Valid driver's license, satisfactory driving record within Company required standards.
Ability to accurately measure distances, using tapes or other measuring devices.
Ability to adhere to Local, Federal regulations and Company policies.
Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 75 pounds).
Must be able to climb ladders and operate Aerial Lift Equipment rated with a 350lb maximum total load capacity
Ability to differentiate between different sizes and colors of wires.
Ability to drive Company vehicles in a safe and responsible manner.
Ability to make cable connections in tight spaces by bending, reaching, twisting.
Ability to operate appropriate computer or test equipment associated with position.
Ability to perform jobs from high places (i.e., poles and roofs).
Ability to prioritize and organize effectively.
Ability to use a variety of hand tools

Nice To Haves

2 years experience as Service/Installation Technician.

Responsibilities

Primarily responsible for preventative maintenance and repair of the hybrid fiber coax network (HFC), including all of its associated equipment in accordance with the company's Engineering Standards.
Read and accurately interpret system/network design maps.
Install and replace HFC physical plant network components such as coax, actives, passives, grounding systems, pedestals, riser guards, conduit etc., according to technical specifications
Identify and repair upstream and downstream ingress
Complete end of line network testing to meet technical specifications.
Regularly test all HFC network components using test equipment including: signal level meters, volt-ohm meters, leakage detector, Time Domain Reflectometer (TDR) and Optical Time Domain Reflectometer (OTDR)
Perform routine maintenance, troubleshoot and update records of standby power supplies according to technical specifications.
Troubleshoot and repair basic distribution problems associated with RF, AC and DC elements of the forward and reverse plant.
Restore system service outages.
Install, maintain, and repair television, internet cable & Telephony systems for residential and business clients.
Perform CLI rideouts and monitor and repair signal leakages.
Maintain tools and equipment inventory.
Accurately complete work orders in a timely manner, maintain, secure and stock assigned vehicle and equipment.
Ensure productivity is being tracked thru our NRBY application
Work alongside Headend personal to properly OTDR any damage fiber
Properly assist on projects such as: Remote Phy, 5-85 Mhz, Node activation, E2E testing on new properties to be launched, etc… must be able to assist Tech Ops on service related calls when operationally is required.
all other duties assigned