Technician/Mechanic, Field - Service - West Valley. AZ

About the position

Join our group of passionate team players, committed to providing the best level of service for our clients in a rewarding environment. Founded in 1950, Empire Cat is a world-renowned Caterpillar dealer and a top private company in Arizona. We are a third-generation family-owned company with over 3,700 employees across 30+ locations throughout Arizona, Nevada and portions of Eastern California. We are a diverse group of people, but we all share an inspiring vision to BE THE BEST. That vision is achieved by our individual commitments to work hard and live our core values every day.

Responsibilities

• Repair, recondition, and service Caterpillar and other Empire line allied machines, systems, and components in the field.
• Prepare equipment for delivery.
• Troubleshoot and diagnose malfunctions and failures of machine and engines systems, and their components.
• Work in adverse weather conditions as needed.
• Accept all out-of-town assignments requiring extended overnight stays.
• Communicate orally and in writing information, instructions, and explanations to associates, clients and management regarding equipment conditions, problems, and recommendations.
• Maintain good client relations and support for corporate marketing objectives.
• Prepare service reports.
• Plan and control cost of repair jobs.
• Maintain company equipment - keep in good clean orderly condition.
• Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.
• Own and maintain required personal tools.
• Learn and use Empire, Caterpillar and allied product procedures and systems.
• Maintain current MSHA card if work area requires.
• Provide on-the-job training to technicians and helpers as assigned.
• Make warranty recommendations.
• Communicate with proper individuals to clarify instructions or discuss scope or progress of job.
• Work overtime as needed.
• Travel to remote locations as needed.
• Perform other related duties as assigned.
• Work within and promote corporate values.

Requirements

• High school diploma or General Education Degree (GED).
• Current driver's license.
• Required DOT licensing, medical card, and endorsements as vehicle size dictates.
• Minimum of 6 months related experience.
• Completion of TRAIN test evaluation.
• Must be able to communicate (speak, read, comprehend, write) in English.

Nice-to-haves

• Demonstrated technical skill competence.
• Knowledge and skills to operate and understand diagnostic equipment including computerized instrumentation.
• Ability to obtain and maintain CDL if required by state or federal law.
• Knowledge of CAT machine components and systems.
• Must have acceptable attendance to meet all company standards and requirements.

Benefits

• Competitive Pay
• Vacation & Sick Leave
• Medical/Dental/Vision
• 401(k)
• Tool Discounts/Tool Insurance
• Technical Training & Professional Development Classes
• And More