Technician IV, Command Center

ModernaTX•Norwood, MA

4d•$74,000 - $118,400•Onsite

About The Position

Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology, with a diverse pipeline of development programs across various diseases. As an employee, you'll be part of a continually growing organization, working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives. Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience, with the potential to make a significant impact on patients' lives worldwide. Moderna is solidifying its presence in Norwood, Massachusetts—a key site within our global manufacturing network. Norwood is home to our integrated clinical and commercial manufacturing operations, where science meets state-of-the-art technology. At this site, we support every stage of production, from raw materials to final drug product. We’re seeking talented individuals to help us ensure uninterrupted operations across this advanced, 24/7 facility. As a key member of the Facilities and Engineering team, this position plays a critical role in sustaining operational readiness at Moderna’s Norwood campus. The Facilities Command Center Specialist provides essential oversight, diagnostics, and communication to ensure the reliability of utility systems and environmental controls in a 24/7 manufacturing setting. This individual operates with high autonomy and acts as a central coordination hub during off-hours, making real-time decisions that directly support manufacturing and facility performance. With deep expertise in monitoring systems and responding to alarms and events, this role ensures continuous and compliant operations while contributing to process improvement, record integrity, and technical mentorship. It’s a pivotal opportunity for someone ready to step into a role with impact, visibility, and growing alignment with digital and AI-driven platforms used in modern facilities management.

Requirements

High school diploma or equivalent required.
Minimum of 3 years of experience supporting facilities, utilities, or building systems in a regulated environment (e.g., biotech, pharma, healthcare, data center).
Hands-on experience with Building Management Systems (BMS) and alarm response protocols.
Working knowledge of CMMS systems such as Maximo.
Ability to read and interpret technical documentation such as SOPs, equipment manuals, and schematics.
Strong communication and coordination skills, with ability to manage multiple priorities in a fast-paced environment.
Comfortable working 12-hour rotating shifts, including nights and weekends.
Physical ability to conduct rounds, lift up to 50 lbs, and handle gas cylinders or similar equipment.
This position is site-based, requiring you to be at Moderna’s site full-time.
This position is not eligible for remote work.
At Moderna, we are focused on delivering on our mission by enabling talent to thrive.
For this role, we are currently unable to offer immigration sponsorship.
Candidates must already hold work authorization in US and be able to maintain that status without the need for future sponsorship.

Nice To Haves

High school diploma or equivalent required.
Minimum of 3 years of experience supporting facilities, utilities, or building systems in a regulated environment (e.g., biotech, pharma, healthcare, data center).
Hands-on experience with Building Management Systems (BMS) and alarm response protocols.
Working knowledge of CMMS systems such as Maximo.
Ability to read and interpret technical documentation such as SOPs, equipment manuals, and schematics.
Strong communication and coordination skills, with ability to manage multiple priorities in a fast-paced environment.
Comfortable working 12-hour rotating shifts, including nights and weekends.
Physical ability to conduct rounds, lift up to 50 lbs, and handle gas cylinders or similar equipment.

Responsibilities

Monitoring and operating Building Management Systems (BMS), Central Monitoring Systems (CMS), and utilities platforms to promptly detect and respond to system alarms.
Triaging alarms, coordinating interdepartmental communications (Facilities, Manufacturing, Quality, etc.) to ensure timely and effective response.
Investigating utility equipment faults and supporting diagnostics and recovery protocols.
Serving as the central communications hub for off-hours events and alerts, ensuring continuous coordination across functions.
Maintaining thorough and accurate shift logs, handover reports, and system event documentation.
Performing preventive maintenance tasks using CMMS tools like Maximo and contributing to environmental integrity through routine building rounds.
Logging chemical and gas usage, maintaining pH neutralization data, and supporting procurement coordination.
Assisting junior team members by reinforcing SOPs, answering technical questions, and modeling best practices.
Participating in SOP development and suggesting continuous improvement actions based on shift learnings and system trends.
Engaging with new digital tools and systems that are increasingly integrated with AI-driven platforms to optimize diagnostics and operational insights.

Benefits

Best-in-class healthcare coverage, plus voluntary benefit programs to support your unique needs
A holistic approach to well-being, with access to fitness, mindfulness, and mental health support
Family planning benefits, including fertility, adoption, and surrogacy support
Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
Savings and investment opportunities to help you plan for the future
Location-specific perks and extras

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