Technician, Installation & Network Infrastructure

Rise Broadband • Berthoud, CO

71d

About The Position

The Installation & Network Infrastructure Technician I is the face of Rise Broadband serving as the front-line representative and a key member of our service-oriented team. Responsibilities include completing installs, disconnects, reconnects, add-ons, changes, and troubleshooting telephone and high-speed Internet services at customer locations while regularly climbing ladders, and working on towers and rooftops. The position will work with high voltage systems and equipment.

Requirements

• High school diploma or GED equivalent preferred; post-high school education a plus.
• Minimum 18 years of age.
• Valid state driver’s license and acceptable driving record in accordance with Company’s Motor Vehicle Policy.
• Up to three years’ experience in fixed-wireless or job-related area, such as structured wiring.
• Field service installation and repair in voice technology (telephone); data (internet), or video (RF/cable).
• Comtrain certification mandatory.
• Rigging certification preferred.
• Excellent customer service, time management, and decision-making skills.
• Working knowledge of PC and MS Office products.
• Ability to interact and communicate appropriate information to customers and team members in a professional manner.
• Ability to effectively maintain professional appearance and demeanor in a variety of work environments.
• Ability to read and interpret technical information, such as repair manuals, parts books, etc.
• Working knowledge of networking and electronics theory, and electrical codes and standards relative to communications.
• Basic knowledge of RF wireless technologies, IP networking, and wireless planning.
• Ability to analyze and define problems, calculate figures and amounts, prioritize work flow, multitask, meet deadlines, and remain flexible.
• Ability to work required shifts and overtime (if necessary).
• Ability to travel and provide service in assigned geography.
• Self-motivated; ability to work independently with limited supervision.

Nice To Haves

• Post-high school education.
• Rigging certification.

Responsibilities

• Completes basic performance testing and setup of installed services, including PC, Local Area Network, and/or functionality of Voice over Internet Protocol telephone equipment.
• Provides prompt response to network issues; conducting preventive network repair.
• Maintains backhaul network; repairing network outages.
• May work with high voltage AC and DC electrical systems.
• Works outside or inside customer’s home or business to complete installations and repairs.
• Regularly climbs ladders and works on towers and rooftops.
• Initiates and follows through on capital and repair & maintenance projects at each site.
• Checks systems for correct functionality and optimal performance.
• Ensures proper site operation; inspecting cable and electrical equipment.
• Performs tower antenna and height mapping for tenant activity and regulatory compliance.
• Troubleshoots, diagnoses, repairs, replaces, and upgrades components.
• Troubleshoots physical layer problems with radio frequency/RF links; resolving IP network issue problems.
• Identifies potential performance 'bottle necks' in the system.
• Notifies appropriate parties immediately of any issues which may affect efficient operations.
• Interacts with customers in a professional, courteous manner including when responding to escalations and repeat customer concerns.
• Educates customers on the features and functionality of installed products.
• Explains waivers, agreements, and customer release forms.
• Communicates the wiring plan and equipment lay-out with customer prior to the installation.
• Cleans work area upon completion of job.
• Promotes Rise Broadband services to generate new accounts, service upgrades or additional services.
• Identifies and designs potential new areas to be developed.
• Communicates with Dispatch and monitors provided software throughout the day for information regarding changes to work schedule.
• Supports co-workers and builds positive working relationships with all team members.
• Participates in team meetings as scheduled.
• Meets or exceeds performance goals and quality standards.
• Completes required training within company-mandated time limits.
• Refers to and interprets schematics, manuals, and manufacturer's instructions.
• Updates and improves job knowledge by participating in educational opportunities.
• Maintains and submits complete and accurate installation, service, and inventory records.
• Ensures adequate supply levels by maintaining inventory of stock and communicating needs to warehouse.
• Drives company truck between office and/or home, warehouse, and work sites in a safe and courteous manner.
• Maintains company truck and other equipment per service requirements and safety guidelines.
• Regular, consistent and punctual attendance required.
• Works on regularly scheduled days as well as unscheduled days and beyond regular work hours due to customer or operational demands.
• Adheres to all federal and state laws, company standards and policies.
• Maintains a safe work environment by following safe practices.
• Performs other duties as assigned.

Benefits

• 401k
• health insurance
• dental insurance
• vision insurance
• paid holidays
• paid time off
• tuition reimbursement
• professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees