Technician III

TELAID INDUSTRIES INC•Phoenix, AZ

2d•$35 - $40

About The Position

Telaid is a provider of technology deployments solutions to multi-site clients. For over 40 years Telaid has been the technology partner of choice for enterprise clients that want to accelerate technology adoption and drive positive business outcomes through scalable, repeatable programs. Telaid understands the critical need to integrate emerging technologies quickly and precisely. Everything we do is designed to help our customers deploy and manage technologies efficiently and cost effectively. Telaid has an unprecedented ability to execute complex, large scale technology projects on time, and on budget. Our Core Values are – Be Proactive, Be a Team Player, Take Ownership & Do the Right Thing The Technician Three is an experienced technician who has in-depth experience with Telaid’s clients, as well as knowledge of industry standards and multiple types of industry products and certifications. The technician must be able to help support programs that will rely increasingly on relationships with business partners, to provide a consistent, outstanding customer experience. This includes the ability to cross-train technicians and business partners in specific client or product knowledge.

Requirements

Must have strong organizational and communication skills, both written and verbal.
Must be a self-starter with initiative and problem-solving skills to run field projects with minimum direction
Must have self-control to handle stress and provide exceptional customer service.
Strong interpersonal skills and the ability to multi-task and availability to work outside of normal scheduled work hours and ability to travel to achieve quality and schedule demands required.
High School Diploma or equivalent required.
Display proficiency and knowledge in multiple of Telaid’s key accounts
A minimum of two years as a Technician Two or equivalent experience is required.
Ability to operate network certifiers
Working knowledge of NFPA 72, applicable codes, and common fire alarm platforms (e.g., Notifier, Simplex, Edwards, Honeywell)
Maintain LIFT and OSHA30 Certifications.
Demonstrated knowledge in key areas as outlined by management.
Must complete product specific trainings (CommScope, Leviton, Panduit, Verint, Bosch, AXIS) as outlined by Telaid.
Must be willing to travel to support Telaid’ s business. Travel may include working on long-term projects over multiple weeks at a time. (US only)
Must be able to bend, stoop, climb ladders to reach overhead ceiling areas and lift up to 45 lbs.
Must be flexible to work varying shifts based on business needs.

Nice To Haves

NICET Fire Alarm certification (or ability to obtain) preferred.

Responsibilities

Act as a lead on site and direct, inspect, and audit technician’s work as needed
Assist in training of less experienced technicians in scopes of work and administrative tasks.
Take direction and learn from more experienced technicians on jobsites.
Train subcontractors and Telaid technicians on theory and practices for reliable quality installations
Install, program, test, inspect, and service fire alarm and life safety systems in accordance with NFPA 72, local codes, and AHJ requirements
Troubleshoot and repair fire alarm panels, devices, and circuits; perform system upgrades and retrofits as needed
Provide regular updates (email responses, ticket deliverables) to PMO, Resource Center and Service Center in a timely manner
Act as point of escalation for clients; resolve issues where possible, otherwise escalate to FSS and Project Manager as needed
Complete administrative job requirements in a timely fashion and maintain company vehicle and tools if assigned.
Perform other work-related duties as assigned by management.
Meet with clients to conduct job walks and submit info for bids/estimates, be able to identify obstacles/hurdles as well as make a materials list for potential new work
May be used as a Quality Control technician