Technician III

Technoviz LLC • Madison, WI

3d • Remote

About The Position

Technician III Top required skills: • At least 5 to 7 years of experience in a customer-facing, multi-tier, technology support role • Experience working with support request ticketing systems, managing ticket updates, completing related documentation, and maintaining customer communications. • Experience providing diagnosis, problem resolution, and support for enterprise applications and systems. • Experience supporting networked environments, connectivity standards, security, and related infrastructure and physical layers. Other required Skills: • Experience working on project-based teams that follow Agile methodologies. • Experience with or knowledge of legacy and modern technologies, enterprise-level system design, automation, planning, deployment, security, and administration, system performance monitoring, user directories, virtualization, and network communications. Candidates MUST be a CURRENT WI resident. NO RELOCATION IS ALLOWED. This position can work remote (within the state of WI).

Requirements

• At least 5 to 7 years of experience in a customer-facing, multi-tier, technology support role
• Experience working with support request ticketing systems, managing ticket updates, completing related documentation, and maintaining customer communications.
• Experience providing diagnosis, problem resolution, and support for enterprise applications and systems.
• Experience supporting networked environments, connectivity standards, security, and related infrastructure and physical layers.
• Experience working on project-based teams that follow Agile methodologies.
• Experience with or knowledge of legacy and modern technologies, enterprise-level system design, automation, planning, deployment, security, and administration, system performance monitoring, user directories, virtualization, and network communications.
• Candidates MUST be a CURRENT WI resident
• NO RELOCATION IS ALLOWED

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed