TECHNICIAN II - MTD

MURATA MACHINERY USA INC•Charlotte, NC

10d•Onsite

About The Position

Technician II works in developing skills that support various aspects of the Machine Tools business. Install and service Murata Machine Tools products. Cross-train on both Metal Forming and Metal Cutting products as assigned for best overall customer service.

Requirements

High school diploma or GED required; Technical degree or certification in a related field is preferred; basic knowledge of mechanical and electrical components.
Minimum two years’ work-related experience or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of an organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Understanding of mechanical, electrical and hydraulic systems
Knowledge of CNC equipment (FANUC a plus) and basic math and computer skills.
Ability to troubleshoot and solve technical problems.
Must be able to use gauges and tools efficiently. Mechanical and electrical aptitude is required.
Able to follow and read complex engineering drawings (mechanical and electrical schematics).
Good use of hand tools, power tools, measuring instruments, and electrical testing equipment.
Desire to understand customer needs
Strong attention to detail.
Strong communication skills and ability to work effectively in a team environment.
This position requires up to 50% travel including domestic and international. A valid driver’s license and good driving record are required.

Nice To Haves

Machine tool experience is a plus
Technical or military training in electronics is a plus

Responsibilities

Install Murata Machine Tools products:
Install and demonstrate new machines in customer plants, including electrical or mechanical check-outs, set up, tooling, operation and programming.
Prepare and submit demonstration reports accurately and promptly.
Service Murata Machine Tools products:
Perform basic electrical/electronic, or mechanical, or hydraulic problem diagnosis and repair in customer's plants during warranty period.
Crosstrain on mechanical, electrical & electronic maintenance.
Perform most maintenance work and provide basic assistance needed by customer following warranty period.
Prepare and submit service time and expense reports accurately and promptly.
Assist other Field Service Engineers with various assignments to receive necessary on-the-job training.
Testing and troubleshooting systems to detect and solve technical problems.
Conduct visual inspections of components and assembled systems to ensure quality standards are met.
Maintaining accurate records of production data, results, and other reports as required.
Fill out daily reports/logs on root causes, troubleshooting steps, and solutions.
Make recommendations for improvements to processes to increase efficiency and reduce costs where appropriate.
Develop strong customer service skills.
Follow safety procedures and guidelines to ensure a safe work environment.