Technician II

Easy Ice LLC • San Diego, CA

13d

About The Position

The Technician II is an exciting and dynamic position that will appeal to a creative, resourceful, high-energy, and organized person who thrives in service-oriented and customer-facing situations.  The Technician II is a vital member of the Easy Ice service team, responsible for ensuring the optimal performance and reliability of ice machines through proficient installation, cleaning, maintenance, and troubleshooting.   The ideal Technician II is results-oriented, driven by a passion for delivering exceptional customer service, and possesses a strong work ethic that inspires collaboration and excellence among colleagues. The Technician II will focus on maximizing equipment lifespan, minimizing service calls and emergency ice purchases, and ultimately enhancing customer satisfaction and loyalty.  Key responsibilities include providing outstanding service and support during on-site visits, forging positive relationships with customers, managing installation and repair tasks, accurately diagnosing and resolving technical issues, training and support of less experienced technicians, and completing detailed service reports to improve future service quality.  The Technician II will also maintain proper truck stock and supplies during field operations, maintain company vehicles in accordance with established policies, and uphold the Easy Ice brand image with professionalism and positive engagement. The successful candidate will embody a flexible, self-motivated approach to work, thrive in a fast-paced environment, and be dedicated to fostering a strong team dynamic while contributing to overall business growth and success.

Requirements

• High school diploma or general education degree (GED) Vocational/Technical Training preferred
• 1+ year experience in the diagnosis and repair of commercial equipment (prior experience with refrigeration, electrical, HVAC, ice machines, or related equipment)
• EPA 2 Certification
• Working knowledge of mobile tools and applications
• Experience in and the ability to demonstrate volt meter operations
• Ability to work a full-time schedule which includes a rotating on-call schedule
• Strong communication skills to effectively interact with customers and team members
• Problem solving abilities and a proactive approach to addressing repair and maintenance issues
• Ability to manage time effectively and prioritize tasks to ensure service calls are completed in a timely manner
• Skills in maintaining organized records and documentation of service activities
• Demonstrated track record of delivering highest level of customer satisfaction
• High-energy individual with a positive attitude and strong commitment to customer satisfaction
• Willingness to learn and adapt to new technologies and service protocols in the field of ice machine repair and maintenance
• Strong work ethic and dedication to new technologies and service protocols in the field of ice machine repair and maintenance

Responsibilities

• Deliver exceptional service that fosters positive relationships with customers, ensuring they are consistently satisfied with both the quality of service and the performance of their ice machines
• Perform thorough installation, repair, maintenance, cleaning, and troubleshooting of ice machines to improve their performance and longevity, thereby reducing the frequency of service calls and emergency ice purchases
• The Tech II may be required to lead the installation process, driving excellence by exceeding customer expectations with accurate, timely, and efficient installation of ice machine equipment
• Accurately diagnose and resolve technical issues on the first visit, minimizing downtime for customers and enhancing their overall experience
• Achieve or exceed performance metrics related to service response times, resolution rates, and customer feedback, demonstrating accountability and commitment to excellence
• The Technician II is a progression from Technician I.  All levels of Technician - I, II, and III, are responsible for the installation, cleaning, preventative maintenance, trouble shooting, and repair of ice machine equipment as required.  This may include bagging/delivering ice, or other duties as assigned.
• Install, clean, maintain, troubleshoot and install Easy Ice equipment, with the goal to increase equipment life and reliability, reduce service calls, and reduce emergency ice purchases
• Provide service and customer support during field visits with a strong emphasis on building positive relationships with customers
• Train and mentor less senior technicians as required
• Manage on-site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Communicate effectively with coworkers and customers to ensure all work orders and assignments are completed on time and per Easy Ice standard operating procedures
• Accurately document all actions performed during service visits by taking required photos, completing forms, reports, logs, and maintaining clear records of maintenance activities
• Ensure proper truck stock at all times, avoiding unnecessary return trips and delays in customer service
• Manage the pickup and delivery of ice as needed for service calls, ensuring timely and efficient service for customers
• Facilitate the processing of accurate payments from customers and assist in the proper shutdown or removal of equipment when necessary
• Assist in maintaining a clean, organized, and safe work environment in the shop when applicable by adhering to all safety protocols and cleanliness standards
• Ensure vehicle cleanliness and organization, removing all ice and trash at the end of each shift to improve safety and to uphold a professional appearance

Benefits

• Competitive pay
• Company Vehicle & Cell Phone
• Excellent Medical/Dental/Vision/Group Life
• 401k Company Match
• PTO and Holiday Pay
• Fitness Membership Reimbursement
• Hands on experience that promotes a growth-oriented culture
• Personal growth opportunities which encourages employees to “think outside the box”
• Challenging and meaningful work that fosters learning and development
• Fun fast-paced company culture and work environment
• Collaborative team environment to support and mentor each other

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees