Technician II

UPS • Knoxville, TN

12d

About The Position

The TSG Technician II ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. This role leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. This position is responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). This person provides technical training and development to departmental resources and customers. The TSG technician actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics and applies approved principles for evaluating and setting goals and measures to deliver results. This role establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions. This position may require coding, programming and/or integration with external customer technology and systems, and utilizes technology to effectively initiate, deploy, and track projects and support services 24x7. This role performs technical, analytical, or maintenance work and requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes. This person applies experience and skills to complete assigned work within own area of expertise, works within standard operating procedures and/or scientific methods and works with a moderate degree of supervision. Typically, knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training.

Requirements

• Must be located in the same geographical area as the job or be willing to self-relocate.
• Must have a valid driver's license
• Must be willing and available to travel by car as necessary to nearby centers for work via personal vehicle (frequency based on need for projects or break/fix issues; overnight travel is infrequent but required for a standard one-week training in either MD or TX, which will be scheduled in advance)
• Must be willing and available to work varying shifts based on the needs to cover the operational sorts in the building(s)
• Demonstrates ability to communicate highly technical information to both technical and non-technical users
• Demonstrates working knowledge of Microsoft Operating Systems (operating systems/software)
• Must be able to grasp, lift (from floor to shoulder height), lower (from shoulder height to floor), push, pull, carry and manipulate equipment, packages or parts weighing up to 70 pounds
• Must be currently located in the same geographic location as the job or willing to relocate yourself -Required.
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

• Associate or bachelor's degree (preferably IT-related)
• Possesses experience with VPN, Citrix, Symantec, Remote Desktop Apps, Active Directory and various web browsers
• Technical Certifications such as A+ and Network+
• Prior technical work experience
• Experience troubleshooting thermal printers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees