Technician II, Retail Systems

SpartanNash • Byron Center, MI

38d • Onsite

About The Position

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.” Our SpartanNash family of Associates is 20,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now! Location: 537 76th St Sw - Byron Center, Michigan 49315 Job Description: Position Summary: This role is responsible to install, troubleshoot, maintain, support and repair personal computer systems and related peripheral equipment for Company and Independent Retail locations. The related peripheral equipment may include wireless hand-held equipment, time clocks, EPS hardware, POS hardware, Microsoft O/S networks and servers, printers and modems.

Requirements

• High School Diploma (Required) or equivalent combination of education and/or experience.
• Two (2) years IT Support experience required; experience in Retail Technology preferred.
• Good written and verbal communication skills.
• Good organizational, planning and time management skills with outstanding trouble shooting and problem-solving skills.
• Strong customer service skills required.
• Knowledge of working in multi system, multi-vendor environment.
• Familiar with IT concepts, practices, and procedures.
• Strong technical knowledge (Hardware and Software) of microprocessor-based PC's, printers, POS terminal hardware and Local (LAN's) and Wide Area Networks (WAN's).
• Familiar with NT 4.0, Windows 2000, Windows XP and Microsoft Office products.
• Ability to travel up to 25%.

Responsibilities

• Responsible to install, troubleshoot, maintain and repair personal computer systems and related peripheral equipment in support of the Company retail environment. The related peripheral equipment may include wireless hand-held equipment, time clocks, EPS hardware, POS hardware, Microsoft O/S networks, servers, printers and modems.
• Troubleshoot, identify, analyze, resolve and/or escalate technical and customer problems for POS hardware, software, and telecommunication per established computer support guidelines.
• Maintain accurate documentation for inventories and customer records in accordance with established guidelines.
• Provide an optimal level of customer satisfaction by identifying technical environment issues and recommending solutions to mitigate problems.
• Provide technical support and training to end users to ensure optimal utilization of business system. May provide training to other IT associates.
• Identify, analyze, and repair product issues; order and replace parts as needed.
• Determine and recommend products or services to best fit the customer's needs.
• Make recommendations on system development, improvements, optimization or support efforts to minimize cost.
• Additional responsibilities may be assigned as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees