Technician II Client Services

Thomas Jefferson University • Bucks County, PA

14d

About The Position

Responsible for delivering exceptional support and assistance to clients and customers regarding technical products and services. Troubleshoots issues, provides guidance, and resolves technical inquiries to ensure customer satisfaction. Provides desktop support and equipment deployment services in clinical, academic, and corporate settings. Responds to support requests, diagnoses technical problems, offers solutions, and facilitates communication between clients and technical teams. Fosters strong client relationships, enhances user experience, and ensures the effective use of technology solutions.

Requirements

• High School Diploma/GED
• 3 years related work experience
• Apply logical steps to resolve technical issues and escalate when necessary
• Strong interpersonal skills to provide a positive support experience
• Understanding of ticketing systems (e.g. ServiceNow) and workflow documentation
• Handle evolving technologies and processes (e.g. Citrix VDI desktop testing and FlexTG printer deployments)
• General awareness of IP addressing, connectivity troubleshooting, and basic network protocols

Responsibilities

• Resolve escalated desktop, application, and connectivity issues.
• Perform software deployments, updates, and patching.
• Document solutions and contribute to the IT knowledge base.
• Provide training and guidance to junior technicians
• Communicate effectively with end-users to ensure clarity and satisfaction

Benefits

• Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps ), have access to medical (including prescription) insurance.
• For more benefits information, please click here

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED