Technician I

Easy Ice Llc•Albuquerque, NM

18h

About The Position

Build your best future with the Easy Ice team- Cool Careers Start Here! We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. We’ve been changing our industry for the better since we started in 2009, and we’re not slowing down anytime soon. As a member of our team, you’ll be helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out. We’ll invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn’t just want to be the #1 commercial ice machine solution in America—we also want to be one of the best places to work. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Easy Ice team and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What you will do: The Technician I is an exciting and dynamic position that will appeal to a creative, resourceful, high-energy, and organized person who thrives in service-oriented and customer-facing situations. The Technician I is responsible for the installation, preventative maintenance, servicing, and cleaning of our ice machines. This role is critical in ensuring the optimal functionality and cleanliness of our equipment to meet our customers’ service requirements while operating with proficiency. The technician will assist in troubleshooting issues, conduct routine inspections, and execute scheduled maintenance tasks under the supervision of senior technicians. The ideal candidate will possess a keen attention to detail, a commitment to maintaining equipment in good working order, and a willingness to learn and grow within the field of ice machine repair and maintenance. The Technician I is dedicated to driving service success that not only enhances customer satisfaction but also maximizes customer retention through reliable and responsive service. A successful Technician I will drive the following outcomes: Increase the effectiveness and efficiency of the customer service experience by cleaning, installing and or repairing machines properly the first time, every time Increase the effectiveness and efficiency of the customer service experience by maintaining the proper truck stock and vehicle cleanliness and organization standards Leave every machine serviced in a condition that makes it easier for other Technicians to follow Follow all protocols around the completion and communication of work orders to prevent inaccuracies or delays in the billing process How you will do it: The Technician I performs duties as assigned including the installation of equipment, bagging/delivery of ice, cleaning, repairing, and maintaining ice machines. All levels of Technician - I, II, and III, are responsible for the installation, cleaning, and preventative maintenance of ice machine equipment as required Perform comprehensive servicing, installation, and thorough cleaning of ice machines per Easy Ice standard operating procedures to ensure optimal performance and cleanliness Communicate effectively with coworkers and customers to ensure all work orders and assignments are completed on time and per Easy Ice standard operating procedures Accurately document all actions performed during service visits by taking required photos, completing forms, reports, logs, and maintaining clear records of maintenance activities Ensure proper truck stock at all times, avoiding unnecessary return trips and delays in customer service Manage the pickup and delivery of ice as needed for service calls, ensuring timely and efficient service for customers Identify and report any additional actions required to enhance customer satisfaction, including recommendations for parts replacement, cleaning, or equipment repairs Facilitate the processing of accurate payments from customers and assist in the proper shutdown or removal of equipment when necessary Assist in maintaining a clean, organized, and safe work environment in the shop when applicable by adhering to all safety protocols and cleanliness standards Ensure vehicle cleanliness and organization, removing all ice and trash at the end of each shift to improve safety and to uphold a professional appearance

Requirements

High school diploma or general education degree (GED)
1-2 years of experience in a customer service-oriented technical role or equivalent combination of education and experience preferred
Basic understanding of mechanical systems and electrical components related to ice machines or similar equipment
Familiarity with troubleshooting techniques and standard repair practices
Strong communication skills to effectively interact with customers and team members
Problem solving abilities and a proactive approach to addressing issues
Ability to manage time effectively and prioritize tasks to ensure service calls are completed in a timely manner
Skills in maintaining organized records and documentation of service activities
High-energy individual with a positive attitude and strong commitment to customer satisfaction
Willingness to learn and adapt to new technologies and service protocols in the field of ice machine repair and maintenance
Strong work ethic and dedication to new technologies and service protocols in the field of ice machine repair and maintenance
The employee is often required to stand; walk; sit; use ladders; use hands to manipulate, handle, or feel surfaces, parts and tools; reach with hands and arms and stoop, kneel, crouch, or crawl
Occasionally lift and/or move up to 75 pounds
Stands for extended periods of time (6+ hours per day)
Drive a vehicle for up to 60 percent of the hours worked
Ability to work flexible shifts and adapt to changing work schedules

Nice To Haves

Vocational/Technical Training preferred
Previous experience with ice machines or HVAC maintenance or similar equipment is a plus
Demonstrated track record of delivering highest level of customer satisfaction

Responsibilities

The Technician I performs duties as assigned including the installation of equipment, bagging/delivery of ice, cleaning, repairing, and maintaining ice machines.
All levels of Technician - I, II, and III, are responsible for the installation, cleaning, and preventative maintenance of ice machine equipment as required
Perform comprehensive servicing, installation, and thorough cleaning of ice machines per Easy Ice standard operating procedures to ensure optimal performance and cleanliness
Communicate effectively with coworkers and customers to ensure all work orders and assignments are completed on time and per Easy Ice standard operating procedures
Accurately document all actions performed during service visits by taking required photos, completing forms, reports, logs, and maintaining clear records of maintenance activities
Ensure proper truck stock at all times, avoiding unnecessary return trips and delays in customer service
Manage the pickup and delivery of ice as needed for service calls, ensuring timely and efficient service for customers
Identify and report any additional actions required to enhance customer satisfaction, including recommendations for parts replacement, cleaning, or equipment repairs
Facilitate the processing of accurate payments from customers and assist in the proper shutdown or removal of equipment when necessary
Assist in maintaining a clean, organized, and safe work environment in the shop when applicable by adhering to all safety protocols and cleanliness standards
Ensure vehicle cleanliness and organization, removing all ice and trash at the end of each shift to improve safety and to uphold a professional appearance

Benefits

Competitive pay
Company Vehicle & Cell Phone
Excellent Medical/Dental/Vision/Group Life
401k Company Match
PTO and Holiday Pay
Fitness Membership Reimbursement
Hands on experience that promotes a growth-oriented culture
Personal growth opportunities which encourages employees to “think outside the box”
Challenging and meaningful work that fosters learning and development
Fun fast-paced company culture and work environment
Collaborative team environment to support and mentor each other