Technician, Help Desk

North Alabama Medical Center • Florence, AL

281d • Remote

About The Position

North Alabama Medical Center is a 263 bed facility offering the community's only open heart surgery site, a complete line of women's and children's services and a complete line of medical and imaging services. We are a Certified Chest Pain center and recognized as a Primary Stroke Center of Excellence by the American Heart/American Stroke Association. North Alabama Medical Center's 24-hour emergency department serves as the primary referral center for major trauma cases in Northwest Alabama.

Requirements

• High school diploma or equivalent required
• One year of experience in end-user support for current PC desktop and application software or in installing, upgrading, troubleshooting, and repairing personal computers within a network environment
• Strong critical thinking, decisive judgment, and the ability to work independently
• Ability to perform effectively in a high-pressure environment and take appropriate action

Nice To Haves

• A+ certification preferred
• Experience with Meditech preferred; experience with any healthcare systems vendor is acceptable

Responsibilities

• Responds to Support Services calls, troubleshooting and resolving end-user issues
• Escalates unresolved issues to the appropriate personnel
• Documents all work in the designated tracking system used by the Information Systems Department
• Provides project updates and maintains clear communication on issue status
• Identifies patterns in recurring problems and alerts the appropriate MIS team member or Network Administrator
• Uses remote access tools to diagnose and resolve technical issues
• Ensures ongoing communication with end users regarding project status, even when reassigned to another team member

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Discounted membership rates at local fitness centers
• Continuing education opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED