TECHNICIAN GROUP LEAD

Patient Care America•Pompano Beach, FL

42d

About The Position

The Technician Group Lead has day-to-day responsibility for the coordination and supervision of Pharmacy Technicians and Pharmacy Support staff (if assigned) including providing operational expertise, assistance when needed and guidance in the compounding and administrative areas of the pharmacy. Duties including data entry into the pharmacy software system, sterile compounding and prescription processing, filling, and labeling under the direction of the Pharmacist Team, participation in hiring and training of new staff, training existing staff, implementing pharmacy processes, and adhering to the policies and procedures of the company, the State’s pharmacy regulations, and other regulatory entities.

Requirements

Current, valid Pharmacy Technician license issued by the State of Florida.
Minimum of 10 years of pharmacy technician experience preferred.
PTCB Certification required.
Advanced Certified Pharmacy Technician (CPhT-Adv), Certified Compounded Sterile Preparation Technician (CSPT) required or an equivalent of 5+ years advanced-level experience in workflow optimization, training, or sterile compounding
Minimum 2 years’ experience in management/supervisory role required.
Experience working in a fast-paced, deadline driven environment preferred.
Self-motivated, able to work independently, with minimal supervision.
Detail oriented; strong organizational skills.
Ability to multitask and prioritize effectively.
Effective problem-solving skills.
Ability to handle complex situations.
Ability to create and analyze reports.
Excellent interpersonal skills to maintain relationships with both internal and external customers.
Excellent verbal and written communication skills.
Strong customer service skills.
Ability to work as part of a diverse team and promote a positive team environment.
Experience with Microsoft Office (PowerPoint, Excel, etc.) required.
Strong computer skills and ability to master any company utilized software programs.
Advanced knowledge of and compliance with all pharmacy and company policies and guidelines.
Experience teaching and training others.
Knowledge, understanding, and implementation of USP Chapter 797 including cleanroom maintenance and documentation requirements.
Successful completion of Texas Sterile Compounding and Aseptic Technique program.
Proficiency in pharmaceutical calculations.
High level pharmacy software system skills (super user capabilities)
Strong knowledge of administrative operations.
Ability to effectively mentor, lead, and supervise pharmacy staff and to motivate staff to practice accepted pharmacy procedures and techniques.

Nice To Haves

Pharmacy Technician Immunization Certification preferred.

Responsibilities

Maintain professionalism at all times.
Accurately enter data, new prescriptions and compounding instructions, process refills, process formula changes, create delivery tickets and compounding worksheets, process new patient starts, perform appropriate calculations (IPN, IDPN, all Rx), complete assigned tasks (“To-Do’s”) into pharmacy-specific software.
Maintain patient profiles, enter progress notes, attach documents and enter lab values into pharmacy-specific software.
Answer phone calls and handle/triage appropriately.
Perform quality checks of daily patient orders, boxes, bins and delivery tickets.
Work with warehouse to complete a final review of shipments.
Communicate effectively through email and by telephone with other departments and customers/patients.
Utilize appropriate resources to effectively solve problems.
Accurately and efficiently compound sterile preparations using approved aseptic technique for pharmacist review.
The ability to properly clean and maintain the sterile compounding room, anteroom, workroom including all equipment and train other staff members per USP 797 guidelines, Florida State Board of Pharmacy regulations, and company policies and procedures when needed.
Successfully complete media fill testing and gloved fingertip testing annually/as needed and assist the Lead Cleanroom Pharmacist and/or IV Cleanroom Specialist in overseeing the process for all compounding staff to ensure timely completion.
Develop, conduct and complete annual didactic training and process validations including any ongoing training or re-training of all team members.
Oversee and participate when needed in all daily cleanroom activities including sanitizing and stocking to ensure consistent level of minimum compounding productivity standards.
Completely and accurately document clean room activities and assume responsibility to ensure all documentation requirements are met daily/weekly/monthly per company policies and procedures.
Coordinate, conduct and oversee training of new technicians and existing staff regarding sterile compounding, cleaning and administrative duties.
Develop a training schedule and materials for newly hired employees and conduct/participate in the training.
Coordinate and participate in monthly inventory.
Coordinate and participate in routine check of expiration dates.
Participate in the on-call rotation as scheduled.
Comply with all state and federal regulations and all company policies and procedures.
Comply with all HIPAA and privacy policies and practices.
Assist management in creating team building activities and maintaining a positive work environment. Participate in all activities.
Utilize analytical abilities to prepare and present reports/metrics for all departments including Finance, Pharmacy/Warehouse/DME, IT, etc.
Collaborate with management to identify trends, suggest workflow improvement suggestions, implement process improvements and implement department changes for improved efficiency and safety.
Maintain proficiency in all company policies and procedures and assist management with review and development as needed.
Develop and present in-services for areas that require improvement or training.
Coordinate and prepare the staff schedule including holiday planning and the on-call schedule for final approval by the Pharmacy Operations Manager.
Coordinate and assign/schedule technician and support staff daily administrative duties including task list, patient/clinic calls, refills, etc. Ensure refills, new starts, formula changes, discharges etc. are processed on time/ahead of time.
Schedule, train and oversee assigned staff members.
Maintain and update the Pharmacy Technician and Pharmacy Support Training Manuals.
Assist the Pharmacy Operations Manager with competencies, orientation checklists, 90-day reviews and annual evaluations.
Assist the Pharmacy Operations Manager in the interviewing/hiring of Pharmacy Staff.
Participate in all department and company meetings; conduct and hold technician and support staff meetings on a regular basis.
Assist Pharmacy Licensing Coordinator with any tasks that may require their expertise.
Work with the Pharmacy Operations Manager, Lead Administrative Pharmacist, and Lead Cleanroom Pharmacist on projects and initiatives as requested. This includes all lines of new pharmacy technology (NewLeaf, Smartsheets, etc.) and be able to work directly with management and the staff on new initiatives and lines of business (Parata, transplant medications, etc.).
Perform all other duties as assigned.