Technician - Generator Field

MacAllister-posted 3 months ago

Fort Wayne, IN

1,001-5,000 employees

Merchant Wholesalers, Durable Goods

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This position performs mechanical and electrical services on engines, generators, UPS, switchgear, automatic transfer switch, and other related system products for the Power System's Service Department. Representative duties include providing first time installation, commissioning, coordinating start-ups with other systems (i.e., switchgear, UPS, etc.), performing service and repairs, troubleshooting electrical and mechanical problems, writing service reports, recording time assigned to jobs and maintaining company issued truck and equipment.

Installs, services and repairs, generators, UPS, switchgear, automatic transfer switch, and other related system products for the Power System's Service Department.
Diagnoses and troubleshoots customer's electrical and mechanical problems to assure the entire system runs safely and efficiently.
Initiates and/or completes all associated paperwork for the service and/or repair, including writing the service report and recording time technician(s) spent repairing and/or servicing equipment.
Maintains customer satisfaction by understanding the customers' needs and time constraints and completes scheduled repairs and service safely and within the time constraint identified.
Maintains company issued vehicle, equipment, and tools by keeping them in good working order, clean and up to date with suggested maintenance.
Performs related duties as required.

Knowledge, skills, and abilities typically acquired through a high school education or the equivalent with a technical background or additional training preferred.
3-5 years mechanical experience with generators and engines, preferably with Caterpillar.
Excellent decision-making skills and good creative thinking and goal setting skills.
Excellent problem solving, diagnostic and troubleshooting skills.
Strong influence and negotiation skills with good coaching and counseling skills.
Strong project management skills with a good ability to manage change and conflict.
Strong listening and verbal communication skills.
Good customer service skills, basic prospecting skills and the ability to meet and/or exceed customer expectations.
A working knowledge of safety rules, laws and regulations concerning engine service, hydraulics, electrical, technical functions of various components and tooling procedures and capabilities.
Self-motivated with the ability to work with little or no supervision and achieve required goals and objectives.
The ability to work overtime and weekends.
A valid Class C CDL driver's license or higher is preferred.

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