Technician, Field Svc III

Canon Careers•Richmond, VA

3d•$24 - $37•Onsite

About The Position

About the Role The best problem solvers are true knowledge seekers. Providing a high level of technical support is no simple feat in dynamic environments. You must be willing to learn and comprehend new products and skills at a moment’s notice. If you’re in the business of supplying seamless and expert operational, maintenance, and networking support and thrive in a 24/7 customer-driven setting, we want to hear from you. Canon USA, a pioneer in technology, solutions, and services, is actively on the lookout for a Field Service Technician III to make an immediate impact on our talented team. Your Impact We’re searching for a true go-getter to:

Requirements

Typically requires general and/or vocational training plus 2 to 4 years of related experience.
An Associate’s degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience.
Direct experience working as a field technician.
The capacity to meet or exceed the minimum performance standards for productive technical quality and customer satisfaction for assigned territory.
The ability to travel (valid driver’s license and acceptable driving record necessary).
Capable of excelling in a 24/7 environment, while performing shift work and on-call rotations.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Responsibilities

Diagnose mechanical, software, network, and system failures, using established procedures.
Service and repair designated equipment to Canon standards and specifications.
Report product failure trends and serviceability issues to managers with necessary supported documentation, ensuring accurate information and recordkeeping.
Help meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
Diligently maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
Control all technical information and Canon property assigned.
Assist with the solutions of escalated technical and/or customer service-related problem areas for any territory when requested.
Maintain complete working knowledge, aptitude, and ability to repair multiple product lines including troubleshooting, diagnostics, and preventive maintenance.
Communicate with supervisors and other departments regarding the solution of escalated technical and/or customer service-related problem areas.
Interface with customer IT depts.