Technician, Desktop Support

Wyndham Hotels & Resorts • Parsippany-Troy Hills, NJ

392d

About The Position

The Technician, Desktop Support at Wyndham Hotels & Resorts is responsible for providing technical support for computers, peripherals, and applications to both corporate and remote locations. This role involves troubleshooting and resolving desktop issues, supporting conference room A/V systems, and collaborating with cross-functional teams in IT infrastructure and network engineering. The position emphasizes strong customer service and problem-solving skills, contributing to the company's mission of making hotel travel possible for all.

Requirements

• Current CompTIA A+ certification
• Microsoft Support certification required - MCSA, MCSE, MCITP
• 5-8 years of experience within the Information Technology field, providing advanced support of desktops, laptops, software, and peripherals both locally and remotely.
• 3-5 years of experience replacing/installing hardware/software on PCs locally and remotely.
• 3-5 years of experience removing viruses and spyware using various tools.
• 3-5 years of experience troubleshooting advanced network, applications, and printing problems related to PC performance.
• 3 years of experience mentoring junior level technicians.
• 3-5 years of experience with various PC imaging technologies.
• 3-5 years of experience supporting Microsoft PC Operating Systems and Microsoft Office.
• 3-5 years of experience supporting Mac OS X and iOS.

Nice To Haves

• ITIL v3 Foundations certification
• HDI Desktop Support Technician (HDI-DST) certification

Responsibilities

• Provide desk side and phone support to local and remote team members while resolving incidents and moves, adds, changes (MACs) within identified service levels.
• Perform troubleshooting, analysis, and resolution of desktop issues related to hardware, peripherals, applications, and overall system performance.
• Provide Level 1 Conference Room A/V support.
• Assist Telecom/Networking Engineering with configuring and troubleshooting network equipment.
• Generate reports and analytics related to ITSM tickets and work activity.

Benefits

• Leadership training provided
• Competitive compensation and benefits
• Vacation
• Team member appreciation days
• Workplace flexibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees