Technician, Customer Facing

Cogeco•Cumberland, MD

21h

About The Position

Under limited supervision, perform cable television installations, disconnects and services changes for residential and business customers. Essential Duties and Responsibilities include the following. Other duties may be assigned. Pulls cables, such as coaxial, twisted pair, optical fiber and other cable types, through conduit, above ceilings and between floors. Installs modular connectors for data and telephone users. Terminates RF signals. Uses cable testing equipment to troubleshoot problems. Documentation of RF signals at different levels. Provides new users with cable and modular connections, and relocates cable connections for existing users. Reads technical manuals and brochures to determine equipment which meets establishment requirements. Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing systems. Oversees or assists in installation of communications hardware. Performs preventative maintenance and minor equipment repairs.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out simple one- or two-step instructions.
Ability to deal with standardized situations with only occasional or no variables.
Valid driver's license, satisfactory driving record within Company require standards.
Ability to accurately measure distances, using tapes or other measuring devices.
Ability to adhere to Local, Federal regulations and Company policies.
Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds).
Ability to carry a tool belt with up to 25lbs of tools and equipment up a ladder without exceeding the 375lb weight limit.
Ability to climb poles using gaffs, hooks and climbing belt as needed.
Ability to differentiate between different sizes and colors of wires.
Ability to drive Company vehicle in a safe and responsible manner.
Ability to make cable connections in tight spaces by bending, reaching, twisting.
Ability to operate appropriate computer or test equipment associated with position.
Ability to perform job from high places (i.e., poles and roofs).
Ability to prioritize and organize effectively.
Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers in the installation of cable to the residence and TV set converters.
Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts.
Ability to work independently.
Ability to work with small components and wires to make cable connections.
Knowledge of basic mathematics and electronics.

Nice To Haves

SCTE, NCTI, FOA or other relevant industry certifications.

Responsibilities

Pulls cables, such as coaxial, twisted pair, optical fiber and other cable types, through conduit, above ceilings and between floors.
Installs modular connectors for data and telephone users.
Terminates RF signals.
Uses cable testing equipment to troubleshoot problems.
Documentation of RF signals at different levels.
Provides new users with cable and modular connections, and relocates cable connections for existing users.
Reads technical manuals and brochures to determine equipment which meets establishment requirements.
Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing systems.
Oversees or assists in installation of communications hardware.
Performs preventative maintenance and minor equipment repairs.