Technician, Customer and Network Facing

Cogeco

91d

About The Position

Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We are ‘Above And Beyonders’, who consistently strive to surprise and delight our customers by doing the unexpected. As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. The Customer and Network Facing Technician is responsible for performing field installation and service work, troubleshooting, repair and maintenance of cable television, internet, and telephony systems. This role supports the growth of the system by ensuring the quality performance of technical services, installation setup, testing, and maintenance of all current and future products and services over Hybrid Fiber Coax (HFC) and Fiber to the Home (FTTH) networks.

Requirements

• Demonstrated proficiency in Core Technician skillsets.
• Valid state driver’s license and a good driving record within Company required standards.
• Certifications and licenses, as required by state and municipal laws.
• Successfully meet (and maintain) additional background check requirements for specialized projects/services.
• Minimum of one year of direct customer service experience.
• PC and Windows software skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to apply concepts of basic mathematics, algebra, and geometry.
• Ability to carry, climb, and operate extension ladders up to and including 32’ high and up to 75 pounds.
• Ability to operate Aerial Lift Equipment rated with a 350lb maximum total load capacity.

Nice To Haves

• 3 years or more of work experience in a comparable field or a one-year certificate from college or technical school.
• Spanish proficiency is desirable in some locations.

Responsibilities

• Install, maintain, disconnect, and troubleshoot television, high-speed internet, telephony, and automation systems for residential and business clients.
• Perform preventative maintenance and repair of the HFC and FTTH networks, including all associated equipment.
• Read and accurately interpret system/network design maps.
• Install and replace HFC physical plant network components according to technical specifications.
• Identify and repair upstream and downstream ingress.
• Complete end-of-line network testing to meet technical specifications.
• Regularly test all HFC network components using test equipment.
• Perform routine maintenance, troubleshoot, and update records of standby power supplies.
• Restore system service outages.
• Perform CLI rideouts and monitor and repair signal leakages.
• Maintain tools and equipment inventory.
• Accurately complete work orders in a timely manner.
• Maintain, secure, and stock assigned vehicle and equipment.
• Drive a company vehicle between office/home, warehouse, and work sites in a safe and courteous manner.
• Communicate with dispatch for assistance, status on current installs, or new service requests.
• Interact with customers in a professional, courteous manner.
• Educate customers regarding their existing and new services and promote other company services.
• Comply with all safety procedures and policies.

Benefits

• Competitive salary
• Medical coverage (including prescription and vision plans)
• Dental coverage
• Life Insurance (1x salary at no cost to employee)
• Long and short-term disability insurance (no cost to employee)
• Voluntary employee, spousal, and child life insurance
• Company recognized Holidays with additional Floating Holidays
• Paid Time Off (PTO) programs
• Comprehensive Flex Work Policy
• 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
• Participation in the Employee Bonus Plan
• Participation in the Cogeco Stock Purchase Plan
• Complimentary and discounted broadband services
• Tuition Reimbursement
• Headspace Membership
• Betterhelp Membership
• Opportunities for LinkedIn Learning subscriptions for select colleagues

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED