Technician Broadband II - Glo Fiber

Shentel • Salisbury, MD

303d • $47,236 - $59,300

About The Position

Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. Glo Fiber is looking for new employees who want a new company experience, matched with the stability and benefits of a publicly traded company. We are interviewing technicians, installers, retail sales representatives and other key positions in preparation for new market launches very soon. Get in on the ground floor and apply to be a part of our Glo Fiber family today! Most of our Broadband Techs start their careers at Shentel fresh, enthusiastic to earn, while they learn. By the time they complete their training, they are capable men and women, well-educated on our systems and equipment, applying the range of tools and techniques they learned. With a focus on growing your skills you can quickly become a valued technician like the ones our customers trust to deliver high-quality Shentel services. The services you will be working on includes gigabit internet services to both homes and business, digital video services and phone.

Requirements

• Must be able to clearly and successfully communicate to customers internal and external.
• Have a valid driver's license.
• Must have 3-5 years of experience with HFC and/or fiber to the premise installation, maintenance, troubleshooting and repairs.
• Must also be competent in HFC and fiber optic theory, maintenance and trouble shooting.
• Able to demonstrate basic PC/tablet skills using basic software applications like email and web browsers.

Responsibilities

• Installs, troubleshoots and repairs Internet, phone and digital video services including business and residential locations.
• Installs, troubleshoots, and repairs all wiring/cabling and hardware required to support home and commercial services.
• Programs, configures and troubleshoots Shentel provided customer premise equipment to support video, phone and Internet services.
• Installs, maintains and replaces coaxial cables, fiber optic and copper lines entering or within the customer premises.
• Supports system maintenance by clearing complex plan conditions throughout the network.
• Installs in-line devices including coax amplifiers, line extenders, taps, splitters, power supplies and fiber optic multi-ports and splitters.
• Utilizes test and measurement equipment to validate performance of Internet, video, phone and Wi-Fi services.
• Observes all company safety procedures at all times.
• Will be expected to support on-call rotation and periodic weekend work may be required.
• Working conditions include climbing, working in attic crawl spaces, working at heights and driving across service territories in a company vehicle.

Benefits

• Medical/Dental/Vision/Life insurance, including Flexible Spending Account (FSA) and/or Health Savings Account (HSA)
• Disability insurance
• Accident insurance
• Paid Time Off
• Paid holidays
• 401(k) with company contribution
• Discount on Shentel services if you are in a Shentel service area
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Broadcasting and Content Providers
• Education Level: High school or GED