Technician Broadband I - Glo Fiber

Shenandoah Telecommunications • Roanoke, VA

248d

About The Position

Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. Glo Fiber is looking for new employees who want a new company experience, matched with the stability and benefits of a publicly traded company. We are interviewing technicians, installers, retail sales representatives and other key positions in preparation for new market launches very soon. Most of our Broadband Techs start their careers at Shentel fresh, enthusiastic to earn, while they learn. By the time they complete their training, they are capable men and women, well-educated on our systems and equipment, applying the range of tools and techniques they learned. The services you will be working on includes gigabit internet services to both homes and business, digital video services and phone.

Requirements

• Must be able to communicate tactfully & effectively both face-to-face and remotely over the phone with both customers and company personnel.
• Have a valid driver's license.
• Experience with installing and servicing home or business video, internet and phone services is preferred, but if you do not have experience, we will train you.
• Able to demonstrate basic PC/tablet skills using basic software applications like email and web browsers.

Responsibilities

• Installs and repairs video, internet and phone services for residential and business customers.
• Installs and repairs all required wiring/cabling and hardware required to support all services, including fiber, coax and Ethernet cabling.
• Programs and configures digital set top boxes, video appliances and home WiFi services and assists customers with configuration of their home equipment and electronics.
• Operates and maintains all field tools, including climbing devices, ladders, hand and power tools, test equipment, laptops/tablets and network meters.
• Observes all company safety procedures at all times.
• Supports on-call rotation and periodic weekend work may be required.
• Works in various conditions including climbing, working in attic crawl spaces, working at heights and driving across service territories in a company vehicle.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: High school or GED