Technician Broadband I - Cable

Shenandoah Telecommunications • Pineville, WV

246d

About The Position

Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities.

Requirements

• Must be able to communicate tactfully & effectively both face-to-face and remotely over the phone with both customers and company personnel.
• Have a valid driver's license.
• Experience with installing and servicing home or business video, internet and phone services is preferred, but if you do not have experience, we will train you.
• Able to demonstrate basic PC/tablet skills using basic software applications like email and web browsers.

Responsibilities

• Installs and repairs video, internet and phone services for residential and business customers.
• Installs and repairs all required wiring/cabling and hardware required to support all services. This may include fiber, coax and Ethernet cabling.
• Programs and configures digital set top boxes, video appliances and home WiFi services and assists customers with configuration of their home equipment and electronics.
• Operates and maintains all field tools, which includes climbing devices, ladders, hand and power tools, test equipment, laptops/tablets and network meters.
• Observes all company safety procedures at all times.
• Will be expected to support on-call rotation and periodic weekend work may be required.
• Working conditions include climbing, working in attic crawl spaces, working at heights and driving across service territories in a company vehicle.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: High school or GED