Technician Broadband I - Cable

Shentel • Oakland, MD

317d

About The Position

Shenandoah Telecommunications Company (Shentel) provides broadband services through its high speed, state-of-the-art fiber optic and cable networks to customers in the Mid-Atlantic United States. The Company's services include: broadband internet, video, and voice; fiber optic Ethernet, wavelength and leasing; and tower colocation leasing. The Company owns an extensive regional network with over 8,300 route miles of fiber and 220 macro cellular towers. Most of our Broadband Techs start their careers at Shentel fresh, enthusiastic to earn, while they learn. By the time they complete their training, they are capable men and women, well-educated on our systems and equipment, using the range of tools and techniques they learned. With a focus on growing your skills you can quickly be a valued technician like the ones our customers trust to deliver high-quality Shentel services. The services you will be working on includes gigabit internet services to both homes and business, digital video services and phone.

Requirements

• Must be able to communicate tactfully & effectively both face-to-face and remotely over the phone with both customers and company personnel.
• Have a valid driver's license.
• Experience with installing and servicing home or business video, internet and phone services is preferred, but if you do not have experience, we will train you.
• Able to demonstrate basic PC/tablet skills using basic software applications like email and web browsers.

Responsibilities

• Installs and repairs video, internet and phone services for residential and business customers.
• Installs and repairs all required wiring/cabling and hardware required to support all services, including fiber, coax and Ethernet cabling.
• Programs and configures digital set top boxes, video appliances and home WiFi services and assists customers with configuration of their home equipment and electronics.
• Operates and maintains all field tools, including climbing devices, ladders, hand and power tools, test equipment, laptops/tablets and network meters.
• Observes all company safety procedures at all times.
• Supports on-call rotation and periodic weekend work as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Broadcasting and Content Providers
• Education Level: High school or GED