Technician Assistant - Part-time

Cross Keys Village•New Oxford, PA

About The Position

Technician Assistant Cross Keys Village – The Brethren Home Community (CKV) is looking for a talented individual to join our team and help deliver technical support to our residents, villagers, and team members. As a Technician Assistant, you’ll be part of a welcoming workplace guided by Christian values. Part‑time position, scheduled for 20 hours per week What Makes Us Different At CKV, we believe caring for our team is just as important as caring for our residents. In addition to the great traditional benefits we offer our team; such as medical plans, paid time off program, and retirement savings plan, we offer: Onsite auto services for convenience Free wellness classes to support mind and body health Access to our gym and pool right on campus Team giveaways and incentives to show support and appreciation Team member events, recognition programs, and celebrations throughout the year Excellent onsite dining options with employee discounts A culture guided by Christian values, where kindness and respect are at the heart of everything we do Who We Are As the largest nonprofit, single-site retirement community in Pennsylvania, Cross Keys Village is dedicated to enriching the lives of older adults. It is our vision to be a leading innovator offering older adults a life infused with quality and purpose. We accomplish these goals – and more through our compassionate team of individuals who strive every day to provide the best care and services our community needs. Your role as a Technician Assistant As a Technician Assistant, your scope of responsibilities will include but is not limited to:

Requirements

High School Diploma or equivalent required.
Basic knowledge of personal computers, printers, Microsoft Windows, word processing, spreadsheets, and the Internet is required.

Nice To Haves

Two years of experience supporting and maintaining computer systems is preferred.

Responsibilities

Receiving, recording, and responding to requests for technical support in a timely manner to ensure high customer satisfaction of team members, residents, and villagers.
Adding and removing user accounts and resetting passwords as needed.
Coordinating villager move-ins and transferring activities (confirm devices, schedule time, track changes, create information packets).
Monitoring daily SARA report for low battery notifications and other issues, scheduling and assigning work requests as needed.
Maintaining equipment inventory including documentation and physical storage
Creating and maintaining user instructions, network documentation, etc.
May assist with computer training for new users as needed.

Benefits

medical plans
paid time off program
retirement savings plan
Onsite auto services for convenience
Free wellness classes to support mind and body health
Access to our gym and pool right on campus
Team giveaways and incentives to show support and appreciation
Team member events, recognition programs, and celebrations throughout the year
Excellent onsite dining options with employee discounts
A culture guided by Christian values, where kindness and respect are at the heart of everything we do
positive work environment
comprehensive training opportunities
excellent dining options
access to community events